KWAKWA THEOPHILUS
Accra,AA
Summary
Dynamic and personable receptionist with a track record of enhancing customer experience at Amical Hotel, showcasing exceptional organization and telephone skills. Excelled in managing time efficiently and mastering data entry, contributing to a streamlined client communication process. Demonstrates a unique blend of hard and soft skills, significantly improving office efficiency with over 10 years of experience in delivering exceptional guest services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Amical Hotel
10.2012 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Lucia Hotel
02.2009 - 07.2011
- Oversaw daily housekeeping operations for 15 rooms, ensuring cleanliness and compliance with hotel standards.
• Trained and supervised a team of 6 housekeeping staff, conducting regular performance evaluations.
• Implemented quality control checks and guest feedback mechanisms, resulting in a 85%-90% improvement in guest satisfaction scores.
Education
High School Diploma -
Adonten Senior High School
Eastern Region Aburi07-2008
Skills
- Organization skills
- Telephone skills
- Data entry
- Guest Relations and Customer Service
- Housekeeping Coordination and Quality Assurance
Front Desk Operations and Reservations Management
Multitasking and Time Management
Problem Solving and Conflict Resolution
Knowledge of Local Attractions and Concierge Services
Certification
B.E.C.E certificate
S.S.C.E certificate
football, tennis, jogging, singing, music.
i like playing football and tennis to keep my body reasonable fit.
Languages
English
Advanced (C1)
TWI
Advanced (C1)
French
Elementary (A2)
Timeline
Receptionist
Amical Hotel
10.2012 - Current
Receptionist
Lucia Hotel
02.2009 - 07.2011
B.E.C.E certificate
S.S.C.E certificate
High School Diploma -
Adonten Senior High School
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