Kwaku Addo Antwi
Accra
Summary
Dynamic WordPress Developer with a proven track record at Nuvadel, excelling in enhancing website performance and user experience. Skilled in technical troubleshooting and customer service, I successfully optimized site speed, achieving significant improvements in loading times. Adept at integrating third-party tools, I foster strong client relationships to deliver tailored solutions.
Tech-savvy WordPress Developer with many years customizing online presence by implementing stunning layouts to maximize campaign reach. Go-to resource for managing data presentation and back-end services for unique WordPress theme experience. Pivotal in managing complex analytics, web traffic and campaign tracking systems to maintain organizational reach. Detail-oriented approach to planning QA measures, API integration, and deliverable launch.
Astute WordPress Developer with background designing, testing and customizing websites for different clients. Leveraged themes and plugins to personalize and equip sites with unique visual effects and advanced features. Great listener with remarkable eye for detail.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
WordPress Developer
Nuvadel
Nottingham
09.2024 - Current
- Developed responsive WordPress themes based on client specifications and design guidelines.
- Customized existing plugins to enhance website functionality and user experience.
- Managed website updates, ensuring compatibility with the latest WordPress version.
- Conducted regular site audits to identify and resolve performance issues promptly.
- Assisted clients with content management, providing training on WordPress features.
- Integrated third-party tools and APIs to improve site capabilities and performance.
- Provided ongoing technical support, addressing client inquiries and troubleshooting issues efficiently.
- Installed, configured, and updated WordPress core software as well as plugins and themes in order to maintain security and compatibility with the latest version of WordPress.
- Designed custom page templates that could be used by content authors when creating new pages or posts.
- Migrated websites between hosting providers or domains without any downtime or data loss.
- Designed and developed customized website presentation to achieve optimized goals.
- Customized existing themes according to client specifications while adhering to coding standards and best practices.
- Integrated third party forms, data, back-end services and specialized content to personalize WordPress theme layout and arrangement.
- Met with clients to discuss website design and function, answering questions and concerns.
- Ensured proper implementation of SEO best practices throughout the entire website structure including meta tags, titles and descriptions.
- Implemented responsive design techniques to ensure a consistent user experience across all devices.
- Managed user accounts within the WordPress dashboard for enhanced security measures such as two-factor authentication.
- Monitored website performance metrics such as page load speed, uptime, server resources usage. to ensure optimal performance of the site.
- Resolved cross-browser compatibility issues related to styling elements correctly across different browsers.
- Developed automated backup solutions for quick recovery in case of an unexpected disaster scenario.
- Managed website security by implementing best practices and security plugins to protect against vulnerabilities.
- Optimized website speed and performance, achieving significant improvements in loading times and user satisfaction.
- Developed and maintained documentation for website functionality and user guides.
- Led the migration of websites from other platforms to WordPress, ensuring data integrity and minimal downtime.
- Developed e-commerce solutions using WooCommerce, customizing shops, product pages, and payment methods.
Customer Support Specialist
Nuvadel
Nottingham
09.2023 - Current
- Assisted customers with inquiries via phone and email to ensure satisfaction.
- Provided detailed product information to help customers make informed decisions.
- Collaborated with team members to resolve complex customer issues promptly.
- Guided customers through troubleshooting steps to address technical concerns.
- Maintained knowledge of company products to enhance support quality and efficiency.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Audited customer account information to identify issues and develop solutions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maintained positive working relationship with fellow staff and management.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Music Curator
Musosoup
London
09.2021 - 09.2024
- Curated playlists to enhance music discovery for independent artists.
- Analyzed listener feedback to improve music selection and engagement.
- Collaborated with artists to develop tailored promotional strategies.
- Managed relationships with record labels and music distributors.
- Researched emerging music trends to inform curation decisions.
- Utilized digital platforms to share curated content effectively.
- Organized virtual events showcasing curated music collections and artists.
- Developed guidelines for selecting high-quality tracks for playlists.
- Negotiated fees with external vendors providing access to licensed music content.
- Developed relationships with independent artists in order to acquire exclusive tracks not available elsewhere.
- Monitored industry news for any changes in regulations or copyright laws related to music licensing.
- Created detailed reports on music trends and audience preferences.
- Compiled monthly charts featuring popular songs from various genres.
- Assisted in creating promotional campaigns targeting specific demographics through social media platforms.
- Organized, archived and cataloged a library of over 10, 000 songs.
- Conducted interviews with artists, producers, engineers and label executives to gain insight into the latest musical trends.
- Effectively managed online galleries to quickly receive and upload information while accurately tracking sales.
Education
Bachelor of Arts - Information Technology
Oral Robert University
Tulsa, USA 09.2023 - 09.2025
Pope John Senior High And Minor Seminary
Koforidua , GHANASkills
- Customer service
- Technical support
- Problem resolution
- Data analysis
- Music curation
- Effective communication
- Project management
- Digital marketing
- Relationship building
- Data entry
- Technical troubleshooting
- Product knowledge
- Adaptability and flexibility
- Team collaboration
- Time management
- Email management
- Social media support
- Active listening
- Customer service excellence
- Feedback reception
- Quality assurance
- Live chat support
- Decision-making
- Appointment scheduling
- Analytical thinking
- Customer relationship management (CRM)
- [Product or service] support
- Call center experience
- Workflow management
- Multitasking and organization
- Sales support
- CRM software
- Problem-solving
- Email communication
- Help desk support
- Remote support tools
- Issue follow up
- Data management
- Teamwork
- Support services
Timeline
WordPress Developer
Nuvadel
09.2024 - Current
Customer Support Specialist
Nuvadel
09.2023 - Current
Bachelor of Arts - Information Technology
Oral Robert University
09.2023 - 09.2025
Music Curator
Musosoup
09.2021 - 09.2024
Pope John Senior High And Minor Seminary