KWADWO TWUMASI ANKRAH
Accra Ghana
Summary
Dynamic and strategic thinker, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems, and providing quality assurance and IT support. Strong leader with exceptional communication and team-building skills, with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Governance & Logistics Manager
NextGen Infraco
Accra Ghana
01.2024 - Current
- Team member for the implementation of 5G in Ghana.
- Policy and procedure documentation.
- IT structural reforms formulation
- Collaborated with vendors to optimize transportation routes and reduce costs.
- Oversaw warehousing processes to maintain organized storage and efficient retrieval.
- Communicated with cross-functional teams to align logistics strategies with business goals.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Implemented cost-saving measures such as route optimization for shipments.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Coordinated logistics operations to ensure timely delivery of materials and products.
- Managed inventory levels using advanced tracking systems and software solutions.
Technical, Operations & Maintenance Manager
ASCEND DIGITAL SOLUTIONS AND SMARTINFRACO LIMITED
01.2020 - Current
- Operations and Technical Manager in charge of constructing 2016 monopole telecoms towers across the 16 regions as part of Government’s Rural Telephony and Digital Inclusive Project. This includes 1400 grid sites and 616 Solar sites for areas without grid connectivity. Where rural folks can make calls and access data on all networks. Working with several vendors.
- In charge of NITA network Infrastructure, rectification and maintaining all these sites across the country working with vendors for power solution as well as telecom devices to ensure uptime always.
- Daily monitoring of projects and raise flags. Daily governance meetings with vendors to ensure all are on track and within project timelines.
- Fiber rectification from Accra through to the Eastern corridor to Bawku
- Collaborated in team-oriented environments, working cohesively and successfully on multiple projects.
- Checked network performance and developed strategies to continuously manage network infrastructure.
- Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.
- Collaborated with engineers to produce timelines, production roadmaps and scenario plans.
- Drafted high-level project outlines and documentation for distribution to internal participants and external stakeholders.
- Guided personnel on overall project direction and alignment with prescribed business goals.
- Performed peer reviews of technical projects, providing feedback to production staff and senior personnel.
- Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
- Managed expense tracking, schedule coordination and performance assessments.
- Offered positive reinforcement and delivered exceptional training to newly hired employees to impart knowledge required to perform work effectively.
IT Manager
INESFLY GHANA LIMITED, SUBSIDIARY OF INTERPLAST GROUP
06.2016 - 06.2019
- Facilitated implementation of ERP and coordinated company-wide training.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Supervised and trained computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
- Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
- Improved user-friendliness of system by providing constant IT support.
IT Support Engineer
MANTRAC GHANA LIMITED
10.2011 - 06.2016
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Input customer service orders and tracked orders through to completion.
- Employed Salesforce and other ticket support systems.
- Managed customer system updates, informing clients of installation progress stages.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
- Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
Education
Bachelor of Laws (LLB) - Law
Wisconsin International University College
Accra01-2024
MSc - Management Information Systems
Ghana Institute of Management and Public Administration
05.2017
BSc - Computer Engineering
University of Ghana
05.2011
Skills
- O&M and Vendor management
- Solar PV design and Installation
- Technology resource integration
- Hardware troubleshooting
- Project coordination
- Customer needs assessment
- Business continuity
- Project Management
- Policy update experience
- Effective customer communication
- Quality assurance standards
- Infrastructure planning
- Hardware and software optimization
- Knowledge in Cloud computing, Azure, AWS
Certification
- Information Technology Infrastructure Library (ITIL) Beginners
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Information Technology Professional (MCITP)
- 7Cs of Customer Service Experience Training –Caterpillar Inc
- Anti Bribery and Corruption Training - Caterpillar Inc.
- Data Protection Supervisor (DPS) - As a requirement for compliance by organizations as established by Law (Data Protection Act, 2012, Act 843)
References
References available upon request.
Timeline
IT Governance & Logistics Manager
NextGen Infraco
01.2024 - Current
Technical, Operations & Maintenance Manager
ASCEND DIGITAL SOLUTIONS AND SMARTINFRACO LIMITED
01.2020 - Current
IT Manager
INESFLY GHANA LIMITED, SUBSIDIARY OF INTERPLAST GROUP
06.2016 - 06.2019
IT Support Engineer
MANTRAC GHANA LIMITED
10.2011 - 06.2016
Bachelor of Laws (LLB) - Law
Wisconsin International University College
MSc - Management Information Systems
Ghana Institute of Management and Public Administration
BSc - Computer Engineering
University of Ghana
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