Kwadwo Asumeng

Accra

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at KOA-ASUMENG ENT. Skilled in complex problem-solving and team leadership, demonstrated through effective conflict resolution and process improvement, leading to cost reduction and improved team performance. Excel in operations management and cross-functional teamwork, fostering a culture of continuous improvement and financial accuracy.

Overview

years of professional experience

Work History

Manager

KOA-ASUMENG ENT

01.2019 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Assistant Manager

Social Security and National Insurance Trust

06.2017 - 09.2019

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Bachelor of Arts - Accounting And Finance

CENTRAL UNIVERSITY , MIOTSO

09.2017

High School Diploma -

ACCRA HIGH SENIOR HIGH SCHOOL, RIDGE ACCRA

06.2012

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Management

Operations Management

Cross-Functional Teamwork

Timeline

Manager - KOA-ASUMENG ENT

01.2019 - Current

Assistant Manager - Social Security and National Insurance Trust

06.2017 - 09.2019

CENTRAL UNIVERSITY - Bachelor of Arts, Accounting And Finance

ACCRA HIGH SENIOR HIGH SCHOOL - High School Diploma,