KWADWO ADU DWUMAH
Kumasi
Summary
Proven professional with extensive experience at Abuakwa Polyclinic, adept in claims processing and maintaining meticulous records. Excelled in managing high-volume tasks with precision, leveraging Microsoft Office and data analysis skills. Demonstrated exceptional interpersonal communication, ensuring efficient resolution of complex disputes and enhancing operational efficiency. Skilled invigilator with proven experience in maintaining secure testing environments and upholding examination protocol. Strengths include strong observation skills, keen attention to detail, and ability to manage multiple tasks simultaneously. Demonstrated capacity for ensuring strict adherence to policies during exams, contributing to integrity of educational assessments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Assistant
Abuakwa Polyclinic(APC)
KUMASI
10.2024 - Current
- Monitored electronic claims submissions and bad debt write-offs.
- Collaborated with fellow team members to manage large volume of claims.
- Answered inquiries from customers regarding their individual claims status.
- Managed incoming mail consisting of new applications and and or additional documentation required for existing open claims files.
- Organized information by using spreadsheets, databases or word processing applications.
- Maintained accurate records related to all aspects of the claims process.
- Set up meetings, medical appointments and depositions.
- Assisted with the resolution of complex insurance claim disputes between policyholders and insurers.
- Examined claims, records and procedures to grant approval of coverage.
- Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
Examination Script Checker and Invigilator
West African Examination Council
KUMASI
06.2020 - Current
- Maintained a secure environment by preventing access of unauthorised personnel into the exam room at all times.
- Checked invigilator attendance rosters regularly to account for staff members present in each session.
- Performed administrative duties such as filing paperwork related to examinations quickly and accurately.
- Ensured that any special accommodations were provided for eligible students.
- Distributed and collected examination papers promptly according to protocol.
- Kept students safe in classroom and outside environments.
- Prevented unauthorized items from entering the exam hall by conducting searches of bags and pockets if necessary.
- Verified students' identification documents to confirm their eligibility for taking the exams.
- Organized the examination room, including distributing materials and seating arrangements.
- Instructed test takers on how to complete answer sheets correctly and efficiently.
- Maintained focused, inclusive and supportive learning environments.
- Remained vigilant throughout testing sessions, monitoring noise levels and other disruptions closely.
- Monitored student behavior during tests to ensure no cheating occurred.
- Supervised student examinations to ensure that test-takers followed all the rules and regulations.
Education
Bachelor of Science - Business Administration in Logistics And IT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI11-2024
High School Diploma -
OSEI KYERETWIE SENIOR HIGH SCHOOL
OLD TAFO09-2020
Skills
- Setting up files
- Managing records
- Microsoft office
- Claims processing
- Data entry
- Confidentiality handling
- Time management
- Interpersonal communication
- File management
- Data analysis
- Decision-making
- Documentation research
- Processing mail
Affiliations
- Team Sports: Attacker on a soccer team, where I contribute to team success through strategic play, leadership, and perseverance on the field.
- Community Engagement: Volunteering, coaching youth soccer, organizing sports events.
- Personal Development: Training regularly to improve skills, participating in tournaments.
Certification
West African Senior School Certificate Examination - Sept. 2020
Bachelor of Science in Business Administration(Logistics and Supply Chain Management/Business Information Technology) - Nov. 2024
Languages
English
First Language
Timeline
Claims Assistant
Abuakwa Polyclinic(APC)
10.2024 - Current
Examination Script Checker and Invigilator
West African Examination Council
06.2020 - Current
West African Senior School Certificate Examination - Sept. 2020
Bachelor of Science in Business Administration(Logistics and Supply Chain Management/Business Information Technology) - Nov. 2024
Bachelor of Science - Business Administration in Logistics And IT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
OSEI KYERETWIE SENIOR HIGH SCHOOL
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