Summary
Overview
Work History
Education
Skills
Timeline

KWABENA ASANTE DANKYI

MANKESSIM

Summary

Proven Customer Service and Card Services Representative at GCB Bank PLC, adept in problem-solving and critical thinking, significantly increased digital adoption rates. Skilled in client relations and data entry, I excel in transforming customer challenges into loyalty and satisfaction, with a keen focus on complaint resolution and product knowledge.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

GCB Bank PLC
MANKESSIM
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Card Services Representative

GCB Bank PLC
MANKESSIM
11.2023 - Current
  • Assisted clients with navigating online platforms for account management, resulting in increased digital adoption rates.
  • Enhanced customer satisfaction by efficiently resolving cardholder inquiries and concerns.
  • Demonstrated accuracy in processing financial transactions such as payments, balance transfers, and credit limit increases.
  • Provided outstanding customer service on phone and in person.
  • Facilitated smooth transitions between multiple systems during software updates or migrations minimizing downtime for users accessing card services.

Education

Bachelor of Arts - INFORMATION STUDIES

UNIVERSITY OF GHANA,LEGON , ACCRA,GHANA
01.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Complaint resolution
  • Client Relations
  • Product Knowledge
  • Documentation

Timeline

Customer Service Representative - GCB Bank PLC
11.2023 - Current
Card Services Representative - GCB Bank PLC
11.2023 - Current
UNIVERSITY OF GHANA,LEGON - Bachelor of Arts, INFORMATION STUDIES
KWABENA ASANTE DANKYI