Kwabena Akosa
Accra
Summary
Confident Office Operations Specialist experienced in data management and customer support. Improved operational efficiency through analysis of scanned images and coordination with Customs. Aiming to leverage transferrable skills for self-improvement and career progression.
Overview
1
1
Language
17
17
years of professional experience
Work History
Post Screening/Scan Operator
Scanport Limited
Tema
12.2021 - Current
- Analyzed scanned images to verify alignment with provided information
- Providing information on scanned containers to Customs for verdicts
- Rectifying faults with the scanning equipment to enable smooth sailing of scan operations
- Coordinated logistics for physical inspections with Customs officials on tagged containers
- Updated job knowledge by participating in educational opportunities such as training workshops.
- Responded promptly and efficiently to customer inquiries regarding scanning services offered.
Sales Executive
FeelGood Bargains
Accra
09.2015 - 12.2021
- Collaborated with clients to strengthen relationships and deliver comprehensive support and guidance
- Maintained regular communication with clients to evaluate satisfaction, address complaints, and introduce new offerings
- Enhanced advertising strategies by increasing engagement through social media and digital marketing approaches
Sales Representative
Kab-fam Limited
Accra
11.2014 - 09.2015
- Responded to customer requests for products, services, and company information, enhancing customer satisfaction.
- Informed customers about current promotions to increase sales.
- Responded to customer requests for products, services and company information
- Processed customer orders accurately and efficiently, ensuring timely fulfillment and positive customer experiences.
- Answered inquiries from prospective customers about product and service features, supporting informed purchasing decisions.
Records Clerk
Akroma Ventures
Accra
08.2013 - 10.2014
- Supported team by completing typing tasks efficiently, Executed data entry tasks to maintain accurate records in company database. to ensure information was up-to-date and answered Answered incoming calls to provide customer assistance.
- Created record keeping systems to streamline client services
- Supported team by completing typing tasks efficiently, Managed data entry to ensure information was up-to-date and answering Answered incoming calls to provide customer assistance as required
Records Clerk
Ghana Health Service (National Service)
Accra
11.2012 - 08.2013
Intern
Barclays Bank Ghana Limited
Accra
06.2012 - 07.2012
Intern
Agricultural Development Bank
Accra
06.2011 - 08.2011
Administrative Assistant
BRA-GHA Company Limited
Accra
06.2009 - 08.2009
Education
CERTIFICATE OF ACHIEVEMENT - HCVP, SO/SL1 TRAINING
SMITHS DETECTION TRAINING CENTRE
03.2025 - 03.2025
CERTIFICATE OF PARTICIPATION - RADIATION SAFETY TRAINING
NUCLEAR REGULATORY AUTHORITY, GHANA
11.2022 - 11.2022
CERTIFICATE OF ACHIEVEMENT - HCVP, SO/SL1 TRAINING
SMITHS DETECTION TRAINING CENTRE
12.2021 - 12.2021
Bachelor of Arts - Psychology And Political Science
University of Ghana
AccraWest African Senior Secondary Certificate - General Arts
Mfantsipim School
Cape CoastSkills
- Image analysis
- Data management
- Work order management
- Operational efficiency
- Time optimization
- Adaptability in workflows
- Team collaboration
- Problem solving
- Communication effectiveness
- Comfortable being the point of contact for inquiries
Languages
- English
- Twi
Languages
English
First Language
Timeline
CERTIFICATE OF ACHIEVEMENT - HCVP, SO/SL1 TRAINING
SMITHS DETECTION TRAINING CENTRE
03.2025 - 03.2025
CERTIFICATE OF PARTICIPATION - RADIATION SAFETY TRAINING
NUCLEAR REGULATORY AUTHORITY, GHANA
11.2022 - 11.2022
Post Screening/Scan Operator
Scanport Limited
12.2021 - Current
CERTIFICATE OF ACHIEVEMENT - HCVP, SO/SL1 TRAINING
SMITHS DETECTION TRAINING CENTRE
12.2021 - 12.2021
Sales Executive
FeelGood Bargains
09.2015 - 12.2021
Sales Representative
Kab-fam Limited
11.2014 - 09.2015
Records Clerk
Akroma Ventures
08.2013 - 10.2014
Records Clerk
Ghana Health Service (National Service)
11.2012 - 08.2013
Intern
Barclays Bank Ghana Limited
06.2012 - 07.2012
Intern
Agricultural Development Bank
06.2011 - 08.2011
Administrative Assistant
BRA-GHA Company Limited
06.2009 - 08.2009
Bachelor of Arts - Psychology And Political Science
University of Ghana
West African Senior Secondary Certificate - General Arts
Mfantsipim School