KWABENA AGYEMANG
Asuotiano
Summary
Resourceful Travel Agency Manager recognized for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and itinerary development. Excel in communication, problem-solving, and adaptability, ensuring smooth travel experiences for clients through effective leadership and team collaboration. Seasoned Travel Agency Manager with in-depth understanding of travel operations, destination management, and customer service. Demonstrated ability to manage budgets, staff training and development, and strategic planning. Known for improving operational efficiency and driving revenue growth. Strong problem-solving skills coupled with a keen focus on customer satisfaction and brand integrity make for significant positive impact in every role held.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agency Manager
Naam Global Educational Services Limited
79 Gateway C.P Junction, Kasoa Accra
09.2023 - Current
- Managed daily operations of travel agency and ensured smooth service delivery.
- Coordinated travel arrangements and itineraries for diverse client needs.
- Trained and supervised staff on customer service and booking procedures.
- Developed marketing strategies to promote educational travel programs.
- Established partnerships with educational institutions for group travel packages.
- Scheduled regular meetings to enhance team communication and collaboration.
- Monitored industry trends to adapt services and improve offerings consistently.
- Resolved client inquiries and complaints effectively to maintain satisfaction.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Reviewed feedback from customers regarding their experiences with the agency's services.
- Coordinated promotional events for new products or services offered by the agency.
- Recruited qualified staff members to join the team at the travel agency.
Agricultural Assistant
Dormaa East District Assembly
Wamfie
10.2021 - 09.2022
- Assisted in planting and cultivating various crops in local community farms.
- Supported agricultural extension services by distributing educational materials to farmers.
- Participated in soil testing and analysis for optimal crop production.
- Helped maintain farm equipment and tools to ensure readiness for use.
- Collaborated with team members on pest control measures and organic farming practices.
- Organized community workshops focused on sustainable agricultural techniques.
- Gathered data on crop yields and environmental conditions for reporting purposes.
- Engaged with local farmers to address challenges and promote best practices in agriculture.
- Maintained records of crop production and soil fertility levels.
- Assisted in the planting, cultivation and harvesting of crops.
- Organized volunteers during community-wide clean up events at public parks or beaches.
- Gathered samples for laboratory testing to evaluate nutrient content of soils, plants and fertilizers.
- Plowed fields according to plan specifications using tractors or draft animals.
Forestry Intern
Asankragua Forest Service Division
Asankragua
01.2021 - 08.2021
- Assisted in forest management and conservation projects for local ecosystems.
- Conducted field surveys to monitor tree health and biodiversity levels.
- Operated tools and equipment for planting and maintaining trees in designated areas.
- Collaborated with team members to implement sustainable forestry practices.
- Collected data on wildlife populations and habitat conditions during site assessments.
- Participated in educational outreach programs promoting forest conservation awareness.
- Maintained accurate records of forestry activities and environmental observations.
- Supported reforestation efforts through hands-on planting and care of saplings.
- Performed safety inspections of equipment used in forestry operations to identify potential hazards prior to use.
- Developed recommendations for improving efficiency of forest operations through the use of advanced technology solutions.
- Collected soil samples to test fertility levels and determine appropriate reforestation techniques.
Education
Bachelor of Science - Forest Resources Technology
Kwame Nkrumah University of Science And Technology
Kumasi, Ashanti Region, Ghana11-2021
West African Senior High School Certificate Examination (WASSCE) - Agricultural Science
Dormaa Senior High School
Dormaa-Ahenkro, Dormaa Central Municipality06-2012
Basic Certificate Education - General Studies
Asuotiano Presbyterian Junior High School
Asuotiano, Dormaa-East District04-2008
Skills
- Budget management
- Staff recruitment
- Educational program development
- Communication with parents
- Classroom management
- Project coordination
- Policy implementation
- Team collaboration
- Community engagement
- Problem solving
- Leadership skills
- Conflict resolution
- Time management
- Training facilitation
- Process improvements
- Negotiation skills
- Budget allocation
- Quality management
- Problem resolution
Affiliations
- A dish satellite installer (digital and analog)
- Graphic designer (can use Corel Draw, Photoshop, and Pixel Lab)
- Equip with computer software's such, Microsoft Excel, PowerPoint, Microsoft Word, Adobe reader
REFERENCE
Paul Osei-Tutu, Ph.D
Lecturer, Department of Forest Resources Technology
Faculty of Renewable Natural Resources
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana
Tel: +233 (0)201422023
Email: posei-tutu@knust.edu.gh / p.oseitutu@gmail.com
Mr. Solomon Kwadwo Gyan
Masters degree in administration and human resources
Catechist, Presbyterian Church of Ghana,
Email: sirsolo470@gmail.com
Phone numbers: +447427167778, 0242257625
MR. MARTIN AMANKWAAH
(C.E.O AND FOUNDER)
NAAM GLOBAL VISION COMPLEX SCHOOL
Email: admin@vision-complex.com
Tel: +233596041176
Accomplishments
2013 – 2016
Deputy treasurer, Asuotiano
Students' Union
Certification
UK agent and counsellor training Certification award Awarded to: Kwabena Agyemang
in the role of: Agent
on: 12/04/2024
Organization: Keystone Education Group
Certificate code:34634
Languages
English
First Language
Timeline
Travel Agency Manager
Naam Global Educational Services Limited
09.2023 - Current
Agricultural Assistant
Dormaa East District Assembly
10.2021 - 09.2022
Forestry Intern
Asankragua Forest Service Division
01.2021 - 08.2021
Bachelor of Science - Forest Resources Technology
Kwame Nkrumah University of Science And Technology
West African Senior High School Certificate Examination (WASSCE) - Agricultural Science
Dormaa Senior High School
Basic Certificate Education - General Studies
Asuotiano Presbyterian Junior High School