Kwaah Alfred
Kumasi
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Customer Service
JOBYCO LIMITED
Kumasi
11.2020 - Current
Customer Service Team Lead
JOBYCO LIMITED
Kumasi
11.2017 - Current
Education
Higher National Diploma - Information Technology
Ghana Communication Technology University
11.2022
Skills
- Customer Support
- Customer Experience
- Customer Engagement
- Customer Service/Call Center
- Call Center Operations
- Complaint Handling
- Technical Support
- Staff Training and Development
- CRM Software
- Call Control
- Shipment Tracking
Certification
- Customer Service/Call Center Training
- Huawei Certificate In Routing And Switching
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Head of Customer Service
JOBYCO LIMITED
11.2020 - Current
Customer Service Team Lead
JOBYCO LIMITED
11.2017 - Current
Higher National Diploma - Information Technology
Ghana Communication Technology University