Kwaah Alfred
Kumasi
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Customer Service
JOBYCO LIMITED
Kumasi
11.2020 - Current
Customer Service Team Lead
JOBYCO LIMITED
Kumasi
11.2017 - Current
Education
Higher National Diploma - Information Technology
Ghana Communication Technology University
11.2022
Skills
- Customer Support
- Customer Experience
- Customer Engagement
- Customer Service/Call Center
- Call Center Operations
- Complaint Handling
- Technical Support
- Staff Training and Development
- CRM Software
- Call Control
- Shipment Tracking
Certification
- Customer Service/Call Center Training
- Huawei Certificate In Routing And Switching
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Head of Customer Service
JOBYCO LIMITED
11.2020 - Current
Customer Service Team Lead
JOBYCO LIMITED
11.2017 - Current
Higher National Diploma - Information Technology
Ghana Communication Technology University
Similar Profiles
Philip Nii Quaye DjaniePhilip Nii Quaye Djanie
Warehouse Forklift Driver at Jobyco Shipping AccraWarehouse Forklift Driver at Jobyco Shipping Accra
Ebunoluwa OkeowoEbunoluwa Okeowo
Warehouse Worker at JOBYCOWarehouse Worker at JOBYCO
Ansu FredrickAnsu Fredrick
Cleaner at Jobyco CompanyCleaner at Jobyco Company
Bernard OwusuBernard Owusu
Electrician at Ellijase Engineering VenturesElectrician at Ellijase Engineering Ventures
Sarfo IsaacSarfo Isaac
Sales Manager at Five Sisters RestaurantsSales Manager at Five Sisters Restaurants