Highly experienced IT professional with a versatile skill set spanning over 15 years in the insurance industry. Proficient in Software and Web development, Project management, Business analysis, Database administration, Cybersecurity and Digital forensics, Business intelligence reporting, and Software implementations within the Banking, Finance Services, and Insurance (BFSI) sector. Successfully managed and contributed to numerous project implementations both locally and internationally, offering consultancy services and training for the successful implementation of insurance, HR, and banking software. Worked in various capacities as Project Manager and Technical Consultant with reputable financial institutions including Star Assurance Company Ltd, Enterprise Group Ltd, Eco bank E-Process, Local Government Service Secretariat, Quality Insurance Company (QIC), Great Nigeria Insurance Company Limited (GNl), Mauritian Eagle Insurance (MEI), and Insurance Company of Africa (ICA).
Overview
16
16
years of professional experience
Work History
DEPUTY MANAGER (Projects, Innovation and Security)
STAR ASSURANCE COMPANY LTD
Accra
04.2014 - Current
Oversight responsibilities over the management of infrastructure, data security, and database administration units.
Implement and enforce IT security policies and protocols, including user access controls, password management, and data backup procedures.
Monitor and respond to security incidents or breaches.
Track and manage IT assets, including hardware, software licenses, and equipment inventory.
Organizing and conducting training sessions to educate employees on cybersecurity threats, policies, and procedures.
Responsible for the successful implementation of both in-house and external projects.
Project Manager for all external projects in the IT department
Develop a project plan with the team and manages the teamʼs performance of project tasks
Responsible for communicating including status reporting, risks management, escalation of issues that cannot be resolved readily, and making sure the project is delivered on budget, on schedule, and within scope
Conduct user training sessions to educate employees on IT tools, software applications, and best practices
Create and maintain documentation, user guides, and knowledge base articles for reference
Key Projects Undertaken at Star Assurance
Project Coordinator - Implementation of SibaGen Core Insurance Software which covers underwriting, Reinsurance, Claims, Accounts, workflow, and security & Authentications
Project Manager - Implementation of Digital insurance chatbot (Pokuaa) and USSD
Project Manager - Integration of NIC MID and MAID to SibaGen Core Insurance Software
Project Manager - Migration of email and domain from google suite to Microsoft 365 suites
Project Manger - Integration onto other payment platforms, Intermediaries and Fintech eg
Hubtel, KOWRI, Brokers and Agents platforms
IT PRODUCT CONSULTANT (IMPLEMENATION, SUPPORT AND DEPLOYMENT)
FINANCIAL APPLICATIONS SYSTEM LTD(FASYL-GH)
Accra
04.2010 - 03.2014
Executes Software configuration and customization within clients required framework
Installation and configuration of Oracle 10g/11g server and creation of database with enhanced performance tuning
Support the Client Delivery Teams in the execution of agreed software test topics, such as User Acceptance Tests (UAT) and Market Acceptance Tests (MAT)
Creates project specific training material and conduct key user trainings
Creation of Technical Design Documentation (TDD) based on the input and documentation of the Business Consulting group - Functional Design Documentation (FDD)
Provides support, communication, and assistance with escalation of customer and product issues
Participates in the planning, training, validation, and delivery of products
Work closely with the Product Engineering teams to ensure that the product/software asset is configured to meet the client expectations as outlined in the solution mapping
Provides sales support and assist with customer presentations and demonstrations of products
Conduct knowledge transfer on the job training to the relevant parties on new applications
Database backups and recovery
Designs documents, rating and coding algorithms as per underwriting and business rules
PROJECTS PORTFOLIO - Financial Application Systems Ltd(FASYL-GH)
Company: Mauritian Eagle Insurance, Port Louis Mauritius, Project Manager, Implementation of Agilis General Insurance Suites
Company: Quality Insurance Company Ltd, Project Manager, Implementation of Agilis General Insurance Suites
Company: Insurance Company of Africa, Monrovia - Liberia, Project Manager, POC on Agilis General insurance Suites
Company: Great Nigeria Insurance Plc, Ikoyi, Lagos, Nigeria, Technical Team Lead, Implementation of Agilis General Insurance
Company: First Atlantic Bank Ltd, Accra Ghana, Technical Team Lead, Implementation of Adrenalin HR Application
Company: Enterprise Group Ltd, Head office, High street Accra, Technical Team Lead, Implementation of Adrenalin HR Application
Company: Local Government Service Secretariat (LGSS), Accra - Ghana, Project Manager, Implementation of Adrenalin HR Application and Data Validation project under the auspices of UNDP/EU
Company: Ecobank E-Process, Accra - Ghana, Technical Team Member, Deployment of Airtel Mobile Money Interface application
Company: Star Assurance Company Ltd, Head Office Accra - Ghana, Technical Team Member, Implementation of Agilis General Insurance Application
IT OFFICER
METRO MASS TRANSPORT COMPANY LTD
Accra
09.2009 - 03.2010
Supervised 32 project team members in Electronic Document Management System with Docu-explorer4 software in which a digitized system is designed to easily manage and keep documents and records of the company
Configured and support TCP/IP, DNS and WINS on workstations
Troubleshoot problems relating to printersʻ scanners and assists in printer sharing configurations
Working knowledge of network protocols and servers (DHCP, DNS Wins, ftp etc) on 2003/2008 platforms
Performs regular backup on all computers and servers on the domain
Technical data dictionary and Product walkthrough on a Life Insurance and Investment Banking application, Mumbai, Maharashtra, India, 12/01/13
Advanced Oracle 10g Forms and Reports Development, Business Intelligence tool and Data dictionary for an Oracle based application and 11g Web logic setup and performance tuning, Mumbai, Maharashtra, India, 05/01/13
Protection of Critical Information - National Cybersecurity Authority, Accra, Greater Accra, Ghana, 09/01/22
Awards
Best Performing Staff IT, Star Assurance Company Ltd, 2017
Best Performing Consultant, Financial Application Systems Ltd (FASYL-GH), 2011
Timeline
DEPUTY MANAGER (Projects, Innovation and Security)
STAR ASSURANCE COMPANY LTD
04.2014 - Current
IT PRODUCT CONSULTANT (IMPLEMENATION, SUPPORT AND DEPLOYMENT)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC