Kumfo Joy Delali

• Oversight responsibilities over the management of infrastructure, data security, and database administration units.
• Implement and enforce IT security policies and protocols, including user access controls, password management, and data backup procedures.
• Monitor and respond to security incidents or breaches.
• Track and manage IT assets, including hardware, software licenses, and equipment inventory.
• Organizing and conducting training sessions to educate employees on cybersecurity threats, policies, and procedures.
• Responsible for the successful implementation of both in-house and external projects.
• Project Manager for all external projects in the IT department
• Develop a project plan with the team and manages the teamʼs performance of project tasks
• Responsible for communicating including status reporting, risks management, escalation of issues that cannot be resolved readily, and making sure the project is delivered on budget, on schedule, and within scope
• Conduct user training sessions to educate employees on IT tools, software applications, and best practices
• Create and maintain documentation, user guides, and knowledge base articles for reference

Key Projects Undertaken at Star Assurance

• Project Coordinator - Implementation of SibaGen Core Insurance Software which covers underwriting, Reinsurance, Claims, Accounts, workflow, and security & Authentications
• Project Manager - Implementation of Digital insurance chatbot (Pokuaa) and USSD
• Project Manager - Integration of NIC MID and MAID to SibaGen Core Insurance Software
• Project Manager - Migration of email and domain from google suite to Microsoft 365 suites
• Project Manger - Integration onto other payment platforms, Intermediaries and Fintech eg
• Hubtel, KOWRI, Brokers and Agents platforms

• Executes Software configuration and customization within clients required framework
• Installation and configuration of Oracle 10g/11g server and creation of database with enhanced performance tuning
• Support the Client Delivery Teams in the execution of agreed software test topics, such as User Acceptance Tests (UAT) and Market Acceptance Tests (MAT)
• Creates project specific training material and conduct key user trainings
• Creation of Technical Design Documentation (TDD) based on the input and documentation of the Business Consulting group - Functional Design Documentation (FDD)
• Provides support, communication, and assistance with escalation of customer and product issues
• Participates in the planning, training, validation, and delivery of products
• Work closely with the Product Engineering teams to ensure that the product/software asset is configured to meet the client expectations as outlined in the solution mapping
• Provides sales support and assist with customer presentations and demonstrations of products
• Conduct knowledge transfer on the job training to the relevant parties on new applications
• Database backups and recovery
• Designs documents, rating and coding algorithms as per underwriting and business rules

PROJECTS PORTFOLIO - Financial Application Systems Ltd(FASYL-GH)

• Company: Mauritian Eagle Insurance, Port Louis Mauritius, Project Manager, Implementation of Agilis General Insurance Suites
• Company: Quality Insurance Company Ltd, Project Manager, Implementation of Agilis General Insurance Suites
• Company: Insurance Company of Africa, Monrovia - Liberia, Project Manager, POC on Agilis General insurance Suites
• Company: Great Nigeria Insurance Plc, Ikoyi, Lagos, Nigeria, Technical Team Lead, Implementation of Agilis General Insurance
• Company: First Atlantic Bank Ltd, Accra Ghana, Technical Team Lead, Implementation of Adrenalin HR Application
• Company: Enterprise Group Ltd, Head office, High street Accra, Technical Team Lead, Implementation of Adrenalin HR Application
• Company: Local Government Service Secretariat (LGSS), Accra - Ghana, Project Manager, Implementation of Adrenalin HR Application and Data Validation project under the auspices of UNDP/EU
• Company: Ecobank E-Process, Accra - Ghana, Technical Team Member, Deployment of Airtel Mobile Money Interface application
• Company: Star Assurance Company Ltd, Head Office Accra - Ghana, Technical Team Member, Implementation of Agilis General Insurance Application

• Supervised 32 project team members in Electronic Document Management System with Docu-explorer4 software in which a digitized system is designed to easily manage and keep documents and records of the company
• Configured and support TCP/IP, DNS and WINS on workstations
• Troubleshoot problems relating to printersʻ scanners and assists in printer sharing configurations
• Working knowledge of network protocols and servers (DHCP, DNS Wins, ftp etc) on 2003/2008 platforms
• Performs regular backup on all computers and servers on the domain