Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
References
Hobbies and Interests
Timeline
Generic

KUMAH KELVIN SELORM

Asamankese

Summary

I am a past student of the University of Professional Studies, Accra with a Bachelor of Business Administration degree earner to my name. I had gained and developed excellent analytic and leadership skills through my degree program as well as extra curricula activities. My determination and dedication to continue learning from every circumstance I find myself within are evident through the wonderful communication, leadership and analytical skills I have acquired over the course of my degree.

Overview

10
10
years of professional experience

Work History

E-COLLECTOR (MICRO & SMALL ENTERPRISE DEPARTMENT)

GCB BANK PLC
11.2022 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

NATIONAL SERVICE PERSONNEL

GCB BANK PLC.
09.2019 - 08.2020
  • I was the national service personnel assigned to the personal banker unit of the Branch
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

CUSTOMER SERVICE INTERN

GCB BANK PLC.
06.2018 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
  • Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

AREA MANAGER

SUNBET GHANA LIMITED
01.2014 - 01.2017
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Education

Bachelor of Science - BUSINESS ADMINISTRATION

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
ACCRA
08.2019

High School Diploma -

POPE JOHN SENIOR HIGH SCHOOL & MISSION SEMINARY
KOFORIDUA
06.2014

Skills

  • Microsoft Office
  • Customer Service
  • Good Leadership Skills
  • Good Team Member
  • Good Communication Skills (Written or Spoken)
  • Operational Efficiency
  • Computer Skills
  • Data Entry
  • Customer Relations
  • Product Sales
  • Money handling abilities

Communication Skills

I have over the course of my four year tenure in the university, been asked to deliver various presentations and I have done so to the best of my ability promoting a sense of understanding.

Leadership Experience

I have been a leader in various areas of my life as a prefect in Senior High School and group leader during my degree program among others.

References

  • MR. KINGSLEY KOFI ANAGBA, Lecturer, Department of Business Administration, University of Professional Studies, P.O.Box LG 149, Accra, Ghana, kingsley.kanagba@upsamail.edu.gh, 0243512308
  • SEMENYA BANS, Manager, GBC Bank PC, Ho Poly Branch, 02081748793

Hobbies and Interests

  • Volunteering
  • Playing Football
  • Playing Video Games

Timeline

E-COLLECTOR (MICRO & SMALL ENTERPRISE DEPARTMENT)

GCB BANK PLC
11.2022 - Current

NATIONAL SERVICE PERSONNEL

GCB BANK PLC.
09.2019 - 08.2020

CUSTOMER SERVICE INTERN

GCB BANK PLC.
06.2018 - 09.2018

AREA MANAGER

SUNBET GHANA LIMITED
01.2014 - 01.2017

Bachelor of Science - BUSINESS ADMINISTRATION

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA

High School Diploma -

POPE JOHN SENIOR HIGH SCHOOL & MISSION SEMINARY

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