Summary
Work History
Education
Skills
Contact Number Personal
Areas Of Specialisation
Attributes
Personal Information
References
Hobbies and Interests
Accomplishments
Languages
Timeline
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Kumah Francis

Kumah Francis

Tamale

Summary

To leverage my in-depth knowledge and proficiency in ICT, electronics, and telecommunications to drive innovation, solve complex challenges, and contribute to the advancement of technology in a dynamic and evolving industry. Committed to staying at the forefront of emerging technologies, collaborating with interdisciplinary teams, and delivering cutting-edge solutions that enhance efficiency, connectivity, and user experience. Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Work History

HOD - I.C.T Department

St. Vincent College of Education
- 01.2019
  • TUTOR – Hardware and Networking, Basic Troubleshooting, Backup of Office File of sta, Wi-Fi Control and configuration, Installation of Computers, Printer, and Others, Monthly Reports

Electrical & Electronic Department

Tamale Polytechnic (National Service / Contract)
- 01.2010
  • Teaching Assistant, Digital Electronics, Electronics Lab Work, Electrical Lab Work, Technical Drawing

Technical support fix line Broadband (CSR)

Vodafone Ghana, Accra
- 01.2010
  • Customer Experience Specialist
  • Educated customers on special pricing opportunities and company offerings.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Gathered feedback from customers regarding products and services.
  • Provided customer service support to customers over the phone and by email.
  • Certified by Teletech Ghana, Reporting on Daily bases, Troubleshooting Networks, Radios, Modems, and Router configurations, Above average in Office Suit, Computer Hardware and Networking, Graphic Designs

Graphic designer

Click Ventures
- 01.2010
  • Part-Time, Customer orders, Delivery, Troubleshooting Networks, Installation Wireless Networks, Call follow-up
  • Submitted design ideas to plan projects with customers and managers.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.

Dep. Systems Administration for (6 Branches)

Bonzali Rural Bank LTD
  • Reporting writing on a monthly Base, Backup on a weekly base, Arc mobile (E-Susu) troubleshooting, Fixing Computer Problems Hardware & Software, Monitoring Antivirus and Other security tools Daily, Troubleshooting Lan & Wan with Others both at the site and on the phone, Installation and configuration Banking Application T24 R14, Active Directorate and User Controls, E-zwich Operations (Enrolments & Payments)

Systems Administration for (2 Branches)

Borimanga Rural Bank LTD
  • Reporting writing on a monthly Base, Backup of soft copies of files every week, Fixing Computer Problems Hardware & Software, Monitoring Antivirus and Other security tools Daily, Troubleshooting Lan & Wan with Others both at the site and on the phone, Installation and configuration Banking Application T24 R14, Active Directorate and User Controls, E-zwich Operations (Enrolments & Payments)

Education

BSc. in Electrical And Electronic Eng. - Electrical Electronic Engineering

Accra Institute of Technology
Accra, Ghana
05-2015

High School Diploma -

Alison
Online
03-2012

High School Diploma -

Alison
Online
03-2012

Diploma in Telecom Engineering - Telecom Engineering

Accra Institute of Technology
Accra, Ghana
08-2011

Certificate in Telecom Engineering - Telecom Engineering

Accra Institute of Technology
09-2010

Diploma I.C.T - Information Technology

New Life College
03-2009

Skills

  • Listening Skill
  • IT service management
  • Hardware troubleshooting
  • Network Administration
  • Customer Service
  • Information tracking
  • Incident Response
  • Document Management
  • Technology Integration
  • Technical solution development
  • Access Control Systems
  • Helpdesk administration
  • User Training
  • Cable termination
  • Hardware Installation
  • Network installation
  • VoIP Systems

Contact Number Personal

0243999675 / 0507179775

Areas Of Specialisation

  • Computer Networking
  • Design, and installation of CAT6 and Coaxial Cables
  • CCTV installation
  • Troubleshooting
  • LANS and WANS
  • Windows Server 2012 /2016

Attributes

I am a team player, who can work under pressure with little or no supervision. I will do all within my capacity to work tirelessly to increase the standards of your prestigious organization. My background in computers and their applications has exposed me to problem-solving approaches – a hallmark my previous employers and team members continue to highlight as a quality in me.

Personal Information

  • Nationality: Ghanaian
  • Marital Status: Married

References

  • Mr. Eric Kwasi Bosompem, General Manager, Borimanga Rural Bank Ltd, 0244655404
  • Mr. Azaria Kuupiel, Dep. District Manager, National Identification Authority, 0209313096
  • Mr. Paul Atsu Fiawoo, General Manager, Asubontin Rural Bank Ltd, 0244209822

Hobbies and Interests

  • Traveling
  • Listing to training Video
  • Surfing the internet

Accomplishments

  • Dedicated Employee at Aisha Hospital and Homes 2023
  • Best Service agent, Vodafone Ghana 2012

Languages

English
First Language

Timeline

HOD - I.C.T Department

St. Vincent College of Education
- 01.2019

Electrical & Electronic Department

Tamale Polytechnic (National Service / Contract)
- 01.2010

Technical support fix line Broadband (CSR)

Vodafone Ghana, Accra
- 01.2010

Graphic designer

Click Ventures
- 01.2010

Dep. Systems Administration for (6 Branches)

Bonzali Rural Bank LTD

Systems Administration for (2 Branches)

Borimanga Rural Bank LTD

BSc. in Electrical And Electronic Eng. - Electrical Electronic Engineering

Accra Institute of Technology

High School Diploma -

Alison

High School Diploma -

Alison

Diploma in Telecom Engineering - Telecom Engineering

Accra Institute of Technology

Certificate in Telecom Engineering - Telecom Engineering

Accra Institute of Technology

Diploma I.C.T - Information Technology

New Life College
Kumah Francis