KOSHIE ODARLEY LAMPTEY
Accra
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
UCMAS PRICIS SOLUTIONS
09.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Customer Service Representative
FAIRTRADE OUTSOURCING GHANA
01.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intern
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
08.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Teaching Assistant
KOFORIDUA TECHNICAL UNIVERSITY
09.2019 - 08.2020
- Managed lecture hall behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor of Technology - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
Koforidua, Ghana08-2021
Higher National Diploma - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
Koforidua, Ghana05-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Clerical support
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
Timeline
Administrative Assistant
UCMAS PRICIS SOLUTIONS
09.2022 - Current
Customer Service Representative
FAIRTRADE OUTSOURCING GHANA
01.2022 - 06.2022
Intern
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
08.2020 - 12.2020
Teaching Assistant
KOFORIDUA TECHNICAL UNIVERSITY
09.2019 - 08.2020
Bachelor of Technology - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
Higher National Diploma - Marketing
KOFORIDUA TECHNICAL UNIVERSITY
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