Konnings Dzofo
Sowutuom
Summary
Accomplished security operations leader with over 15 years of progressive experience in the private security industry. Proven track record in managing complex security deployments, conducting incident investigations, and leading operational teams in high-pressure environments. Expertise includes operations management, security report writing, client retention strategies, security risk, and health & safety assessments. Known for driving efficiency, maintaining compliance, and delivering superior service standards. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
UCS Security Services Ltd
Accra
04.2024 - Current
- Directed operations management, ensuring professional and compliant service delivery across all security functions.
• Designed and implemented Standard Operating Procedures (SOPs) aligned with client requirements, enhancing consistency and service quality.
• Controlled and optimized security operations budgets, monitored expenditure, and drove financial efficiency without compromising standards.
• Partnered with clients to assess and address their security needs, delivering tailored solutions and maintaining high levels of satisfaction.
Regional Operations Manager
G4S Security Services Gh. Ltd
Accra
11.2023 - 03.2024
- I managed the operations of the Branch managers and Contract Managers in Commercial Business areas and the Mines, respectively.
- Ensuring Customer Satisfaction by motivating the managers in my team to maintain service quality.
Branch Manager
G4S Security Services Gh. Ltd
Accra
02.2023 - 11.2023
- Resolved customer complaints while prioritizing satisfaction and loyalty.
- Managed staff performance to meet client expectations.
- Coached teams to successfully provide solutions and advice to improve client security.
- Carry out periodic Risk Assessments and Investigations.
Customer Service Manager
G4S Security Services Gh. Ltd
Accra
07.2019 - 02.2023
- Managed key customers and clients to ensure staff performed their duties.
- Lead security supervisors to ensure quality standards.
- Prepared and presented security risk assessment reports.
Contract Manager - ENI
G4S Security Services Gh. Ltd
Accra
04.2018 - 12.2018
- Managed the security team during the mid-construction stages of ORF.
- Coordinated the deployment of the security guards.
- Investigated all incidents and prepared security reports.
Head Of Security
Movenpick Ambassador Hotel (Omega Risk Solutions Gh. Ltd)
Accra
06.2016 - 11.2017
- Directed security and safety functions to align key processes with the goals and objectives of the hotel and regulatory compliance.
- Implemented access control measures for sensitive areas and information.
- Collaborated with law enforcement on incident investigations and reporting.
Area Manager
Omega Risk Solutions Gh. Ltd
Accra
08.2013 - 05.2016
- Managed all security contracts in and outstations.
- Carried out investigation and prepared security reports.
- Risk assessment to improve service delivery.
- Develop operational standards, policies, and procedures.
Education
MBA - Internation Business
KNUST
Kumasi, Ghana12.2026
Diploma - Operations Management
Accra Business School
Accra05.2024
Bachelor of Science - Management With Computer Studies
Wisconsin International University College
Agbogba, Accra11-2018
Skills
- Advanced computer skills
- Staff management
- Problem solving
- Client relationship management
- Interpersonal skills
- Operations management
- Communication skills
- Risk assessment
- Contract negotiation
Affiliations
ASIS International.
Certification
• Unlocking the growth for business – webinar, 07/01/24.
• Diploma in Occupational Health and Safety, Omega Training Academy, South Africa, 07/01/16.
• Diploma in Occupational Health and Safety, Omega Training Academy, South Africa, 07/01/16.
Languages
- English
- Ewe
- Twi
Timeline
General Manager
UCS Security Services Ltd
04.2024 - Current
Regional Operations Manager
G4S Security Services Gh. Ltd
11.2023 - 03.2024
Branch Manager
G4S Security Services Gh. Ltd
02.2023 - 11.2023
Customer Service Manager
G4S Security Services Gh. Ltd
07.2019 - 02.2023
Contract Manager - ENI
G4S Security Services Gh. Ltd
04.2018 - 12.2018
Head Of Security
Movenpick Ambassador Hotel (Omega Risk Solutions Gh. Ltd)
06.2016 - 11.2017
Area Manager
Omega Risk Solutions Gh. Ltd
08.2013 - 05.2016
MBA - Internation Business
KNUST
Diploma - Operations Management
Accra Business School
Bachelor of Science - Management With Computer Studies
Wisconsin International University College