Innovation and Technology
Mentorship
Komlan ADOBLI
Accra, GHANA
Summary
Results-driven Enterprise Infrastructure Lead with over 17 years of experience in infrastructure operations and technology transformation across 32 African countries. Led technical teams to enhance security and operational controls while achieving significant cost savings. Expertise in enterprise infrastructure, virtualisation, and collaboration platforms, with a focus on delivering business value through effective operational leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Enterprise Infrastructure Lead – Wintel Operations
eProcess International
01.2011 - Current
- Lead enterprise infrastructure support within a technical team delivering critical banking services across a pan-African environment spanning 32+ countries.
- Oversee operations across enterprise platforms including SharePoint, corporate web infrastructure, VMware Horizon, DNS, Active Directory, and Microsoft 365.
- Ensure compliance with backup, disaster recovery, and security standards across enterprise platforms.
- Coordinate the implementation of infrastructure security controls and hardening measures across enterprise platforms.
- Ensured adherence to enterprise security standards, mitigating operational risks and vulnerabilities.
- Coordinated infrastructure modernization initiatives, including VMware vSphere upgrades, corporate website infrastructure upgrade, and private cloud adoption.
- Contribute to infrastructure project delivery across planning, coordination, and implementation phases.
- Collaborated with stakeholders to translate business needs into technical solutions.
- Contribute to audit readiness and compliance activities, achieving zero audit failures.
- Provide technical leadership, mentoring, and support to infrastructure teams.
- Coordinate activities across multiple technical domains to ensure service continuity and performance.
- Support knowledge transfer, training, and operational best practices.
- Ecobank Group
Software Developer & Systems Analyst – Telecom Services Operations
Converging Communication Consultancy (CCC)
01.2008 - 01.2009
- Translated business requirements into technical solutions, enabling effective service design and implementation.
- Analysed and customised telecom Intelligent Network (IN) software for Nokia Siemens Networks platforms, enhancing service functionality.
- Contributed to testing, validation, and deployment of telecom services in live environments, ensuring operational reliability.
- Collaborated with integration and support teams to resolve production issues and ensure service continuity.
- Developed and tested service modules for regional telecom operators.
- Performed User Engagement Assessment
Education
Software Engineering Degree -
I.A.E.C. (Institut Africain d'Administration et d'Études Commerciales)
Lomé, Togo01-2008
Skills
- Infrastructure Operations
- Microsoft 365 Administration
- SharePoint Administration
- VMware Horizon
- Incident & Problem Management
- Disaster Recovery
- Operational Resilience
- Infrastructure Lifecycle Management
- Change Implementation
- Operational Planning
- Cross-Team Coordination
- Strategic Thinking
- Continuous Improvement
- Team Leadership
- Coaching & Mentoring
- Resilience
Certification
- Advanced Technologies of SharePoint 2016, Global Knowledge, France, 2018
- Planning and Administering SharePoint 2016, Global Knowledge, France, 2017
- ITIL Intermediate: Service Design, 2017
- ITIL Intermediate: Service Strategy, 2017
- Developing Microsoft SharePoint Server 2013 Core Solutions, 2016
- Advanced Solutions of Microsoft SharePoint Server 2013, 2015
- Core Solutions of Microsoft SharePoint Server 2013, 2015
- PRINCE2 Foundation, 2013
Hobbies and Interests
- Innovation and Technology
- Mentorship
Interests
Accomplishments
Business Impact
- Delivered USD 262K+ in cost savings and avoidance through infrastructure optimization, storage reclamation, in house maintenance and private cloud migration.
- Designed and deployed a staff awards management application adopted by Human Resources, eliminating the need for a third-party solution and delivering approximately USD 120K in cost savings.
Operational Performance
- Delivered high service reliability with 99% availability, 98% ticket resolution, MTTR of 60 minutes, and MTBF of 275 days.
Security & Compliance
- Strengthened infrastructure security through hardening initiatives (privileged account controls).
- Achieved zero audit failures and 100% Led the development and centralization of Standard Operating Procedures (SOPs) for Wintel Operations, strengthening process consistency and contributing to full compliance and audit readiness
Timeline
Enterprise Infrastructure Lead – Wintel Operations
eProcess International
01.2011 - Current
Software Developer & Systems Analyst – Telecom Services Operations
Converging Communication Consultancy (CCC)
01.2008 - 01.2009
Software Engineering Degree -
I.A.E.C. (Institut Africain d'Administration et d'Études Commerciales)