Work Preference
Summary
Overview
Work History
Education
Skills
Core Skills
Languages
Timeline
Generic
Open To Work

Komla Awate Blakema

Accra

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Bilingual Quality AnalystBilingual Customer Service RepresentativeTrade ExecutiveAdministrative AssistantCorporate Investment Executive

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Accra, Ghana
Open to relocation: Yes

Minimum Desired Compensation

₵45000/yr

Summary

Results-driven bilingual professional with over 10 years of experience in customer service, sales, quality assurance, and business development across multiple industries. Strong background in customer relationship management, client acquisition, and sales performance. Experienced in CRM systems, conflict resolution, and delivering high-quality customer experiences in English and French.

Overview

2
2
Languages
16
16
years of professional experience

Work History

Bilingual Quality Analyst

Ubiquity Ghana
Accra
05.2025 - Current
  • Monitored and evaluated customer service interactions, ensuring adherence to quality standards and enhancing customer satisfaction
  • Provided structured feedback and coaching to agents, fostering skill development and improving overall team performance
  • Analyzed performance trends and recommended process improvements to streamline operations and enhance service delivery

Bilingual Customer Service Representative

E-Services Africa Ltd
Accra
08.2023 - 05.2025
  • Delivered customer support in English and French via phone, email, and chat
  • Managed customer cases using Zendesk and CRM platforms to ensure timely resolution
  • Resolved customer issues, escalating complex cases to appropriate departments for further assistance

Trade Executive

Trade Depot
Accra
05.2021 - 08.2023
  • Acquired new clients while fostering strong customer relationships to ensure retention
  • Conducted daily field visits to identify opportunities for sales growth
  • Led cross-functional teams to develop strategic initiatives for market expansion.
  • Managed relationships with key stakeholders to enhance operational efficiency.
  • Oversaw project timelines and resource allocation for multiple initiatives simultaneously.

Administrative Assistant

Itransport Limited
Accra
05.2018 - 05.2021
  • Managed vehicle tracking systems to ensure accurate monitoring of operations
  • Maintained comprehensive records of drivers, vehicles, and transactions for operational efficiency
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated meetings, scheduled appointments, and prepared meeting agendas.
  • Assisted in processing customer orders and handling inquiries efficiently.

Corporate Investment Executive

Komla Awate BlakemaASN Financial Services
Accra
12.2015 - 12.2017
  • Acquired corporate clients, generating new business opportunities
  • Managed client relationships, delivering tailored financial solutions
  • Developed strategic financial plans for diverse client portfolios.
  • Analyzed market trends to inform investment strategies and recommendations.
  • Collaborated with teams to enhance client service and satisfaction levels.

Business Development Officer

Standard Chartered Bank Ghana
Accra
10.2014 - 12.2015
  • Promoted banking products, acquiring new clients and expanding market reach
  • Provided tailored financial solutions, including loans, to meet client needs
  • Developed strategic partnerships to enhance market presence and client engagement.
  • Conducted market research to identify emerging trends and business opportunities.
  • Collaborated with cross-functional teams to design tailored financial solutions for clients.

Sales Executive

Multichoice Ghana
Accra
01.2013 - 09.2014
  • Sold products directly to customers and businesses, enhancing client relationships and driving revenue growth
  • Conducted product presentations, effectively addressing client needs and closing sales deals
  • Developed strong client relationships to enhance customer satisfaction and loyalty.
  • Conducted market research to identify new sales opportunities and trends.
  • Presented product demonstrations to clients, showcasing features and benefits.

Direct Sales Representative

Vodafone Ghana
Dansoman, Accra
01.2011 - 01.2012
  • Developed and executed targeted sales strategies to drive revenue growth
  • Built strong client relationships that enhanced customer loyalty and boosted sales performance
  • Engaged customers through direct sales approaches and product demonstrations.
  • Educated clients on mobile services and device features to enhance user experience.
  • Collaborated with team members to develop effective sales strategies and promotions.

Education

Bachelor of Arts - Human Resource Management

University of Gnana
Accra, Ghana

Diploma - International Trade, Logistics & Shipping Management

Ambassadors College
Accra, Ghana

International Baccalaureate - French

University of Lomé
Lomé, Togo

Skills

  • Quality Assurance
  • Quality Metrics
  • Performance Analysis
  • Zendesk
  • CRM Systems
  • Microsoft Office
  • Conflict Resolution
  • Customer Retention
  • Problem Solving
  • English
  • French
  • Avaya

Core Skills

English, French, Ewe, Twi, Zendesk, Avaya, Conflict Resolution, Customer Retention, Lead Generation, Client Acquisition, Market Research, Microsoft Office, Database Management, CRM Systems, Problem Solving, Time Management, Adaptability, Analytical Thinking

Languages

English
First Language
French
Advanced
C1

Timeline

Bilingual Quality Analyst

Ubiquity Ghana
05.2025 - Current

Bilingual Customer Service Representative

E-Services Africa Ltd
08.2023 - 05.2025

Trade Executive

Trade Depot
05.2021 - 08.2023

Administrative Assistant

Itransport Limited
05.2018 - 05.2021

Corporate Investment Executive

Komla Awate BlakemaASN Financial Services
12.2015 - 12.2017

Business Development Officer

Standard Chartered Bank Ghana
10.2014 - 12.2015

Sales Executive

Multichoice Ghana
01.2013 - 09.2014

Direct Sales Representative

Vodafone Ghana
01.2011 - 01.2012

Bachelor of Arts - Human Resource Management

University of Gnana

Diploma - International Trade, Logistics & Shipping Management

Ambassadors College

International Baccalaureate - French

University of Lomé

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Komla Awate Blakema