KOJO ESSON ANDERSON
Asamankese, Ghana
Summary
Competent communicator who can work on own initiative or as part of a team, with an ability to lead and motivate others. Learn and adopt new ideas in our forever changing world, to broaden my scope in any organization. Highly able to work under pressure, multi-task and have a methodical approach to planning and organizing with precision given to time management.
Overview
11
11
years of professional experience
Work History
Independent Contractor - Mobile Banking Services
AMARON PLUS AGENCY BANKING
01.2019 - Current
- The Independent Contractor for Mobile Banking Services will work on a contractual basis to promote, facilitate, and expand the bank’s mobile banking services
- This role involves marketing, customer service, and ensuring compliance with banking regulations
- Key Responsibilities:
- - Marketing and Outreach:
- - Develop and implement strategies to attract new customers to the bank’s mobile banking platform
- - Conduct community outreach and promotional activities to raise awareness about mobile banking services
- - Customer Onboarding:
- - Assist new customers in setting up and using the bank’s mobile banking app
- - Provide training sessions and demonstrations on mobile banking features
- - Customer Support:
- - Offer ongoing support to customers using mobile banking services
- - Resolve customer issues and escalate technical problems to the appropriate bank departments
- - Compliance:
- - Ensure all activities comply with banking regulations and policies
- - Maintain confidentiality and security of customer information
- - Reporting:
- - Prepare and submit regular reports on customer acquisition, feedback, and other relevant metrics
- - Track and report on the effectiveness of marketing campaigns and customer engagement activities
- Employers: Fidelity Bank, Access Bank, First National Bank, CalBank, GT Bank
- Job Type: Contract
- Qualifications: Bachelor’s degree in Business (commerce), Proven experience in sales, marketing, or customer service, preferably in the banking or financial services industry
- Preferred Skills: Previous experience as an independent contractor, Familiarity with the bank’s products and services, Strong problem-solving skills and attention to detail
Customer Service Officer
GN Bank
01.2014 - 01.2018
- Marketing the products and services of the bank
- Solving customers complaints and issues
- Opening new accounts for customers and filling of documents for auditing purposes
- Visiting of customers to verify information provided
- Writing of minutes during meetings at the office
- Representing my superior in her absence
- Advising customers concerning their business
- Keeping records and monitoring of stock in the office
- Handling of safe keys
- Providing excellent customer service skills - delighting my customers
- Teller
- Cash checks after ensuring that signature are valid
- Receive cheques and post entries into correct accounts
- Provide information to clients regarding bank services
- Ensure that the cash drawer is balanced and maintained at all times
- Cross sell bank’s products
- Perform end of day recap of money and bank slips
- Take advantage of sales opportunities to attract new customers
- Stamp receipts and verify that the customer is who he or she claims to be
- Compare signatures, photos and ID to verify customers’ identity
Education
Diploma - Management Studies
University of Cape Coast (UCC)
01.2018
WASSCE - Business
Nkwatia Senior Secondary School
01.2013
Skills
- Microsoft Office Suite (Word, Excel, Powerpoint)
- Adaptability
- Internet Research
- Workload management
- Marketing strategies
- Trend analysis
- Attention to detail
- Multitasking and organization
REFERENCES
Ms. Abena Anuonyam
+233 20 499 9989
Timeline
Independent Contractor - Mobile Banking Services
AMARON PLUS AGENCY BANKING
01.2019 - Current
Customer Service Officer
GN Bank
01.2014 - 01.2018
WASSCE - Business
Nkwatia Senior Secondary School
Diploma - Management Studies
University of Cape Coast (UCC)
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