Kofi Yeboah Marfo
Dubai
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Nad Al Sheba Private Club
02.2021 - 09.2023
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer accounts, ensuring data integrity and confidentiality.
- Documented customer interactions in CRM system for reference and follow-up.
- Collaborated with team members to resolve complex customer issues efficiently.
- Contributed to a positive customer experience through active listening and empathy.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Receptionist
Al Kauther Construction LLC
02.2018 - 09.2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments seamlessly.
- Maintained accurate records of incoming and outgoing correspondence to enhance communication flow.
- Coordinated office supplies inventory, streamlining procurement processes for cost efficiency.
- Fostered positive relationships with clients through exceptional customer service and professional demeanor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Diploma in Customer Service
Alison
Accra07.2025
General Studies
Wenchi Methodist Senior High School
Brong Ahafo - Wenchi 05.2014
Skills
- Customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Customer relations
- Appointment scheduling
- Documentation and reporting
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
Languages
English
Advanced (C1)
Timeline
Customer Care Representative
Nad Al Sheba Private Club
02.2021 - 09.2023
Receptionist
Al Kauther Construction LLC
02.2018 - 09.2019
Diploma in Customer Service
Alison
General Studies
Wenchi Methodist Senior High School
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