Kofi Frimpong Ameyaw
Techiman
Summary
Professional Summary
Dynamic IT & Administration Officer with a proven track record at St. Francis D' Assisi School, excelling in client engagement and IT technical support. Enhanced operational efficiency through effective troubleshooting and exceptional customer service, fostering a collaborative work environment. Skilled in visual storytelling and real-time video broadcasting, driving audience engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
IT & Administration Officer
St. Francis D' Assisi School
05.2025 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed daily payment processing and drafted related financial documents.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
IT Support (National Service Personel)
Holy Family Hospital
10.2024 - 09.2025
- Improved efficiency by assisting in the maintenance and repair of utility equipment.
- Organized regular maintenance checks on floor models to ensure they remained in prime condition for demonstrations.
- Reduced downtime for equipment by promptly addressing repair needs and coordinating with maintenance teams.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enhanced IT training sessions by incorporating real-world examples and hands-on activities.
- Delivered engaging presentations using multimedia tools to reinforce key concepts and facilitate learning.
Volunteer
The Church Of Pentecost
12.2023 - Current
- Developed multimedia assets including videos, graphics, and articles for maximum engagement.
- Utilized specialized software to capture and process data.
- Improved audience reach by targeting specific demographics with tailored streaming content, increasing viewership across diverse segments.
- Set up equipment for inside and outside shots.
- Supported creative vision of the project through careful attention to composition, lighting, and shot selection.
Customer Service Intern
Scancom Plc (MTN Ghana)
11.2023 - 12.2023
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
- Aligned daily tasks according to established priorities while remaining adaptable in fast-paced environments.
- Assisted customers with product information.
Education
Computer Science
University of Energy And Natural Resources
Sunyani, Ghana11-2025
West African Senior School Certificate Examination - General Science
Osei Tutu Senior High School
Akropong, Ashanti Region, Ghana07-2020
Skills
- Office administration support
- Administrative oversight
- Client engagement
- Skilled in camera techniques
- Hardware troubleshooting
- Customer engagement
- IT expertise
- Real-time video broadcasting
- Strong public speaking abilities
- Digital content streaming
- IT technical support
- Visual storytelling
Languages
English
Timeline
IT & Administration Officer
St. Francis D' Assisi School
05.2025 - Current
IT Support (National Service Personel)
Holy Family Hospital
10.2024 - 09.2025
Volunteer
The Church Of Pentecost
12.2023 - Current
Customer Service Intern
Scancom Plc (MTN Ghana)
11.2023 - 12.2023
Computer Science
University of Energy And Natural Resources
West African Senior School Certificate Examination - General Science
Osei Tutu Senior High School
Hobbies
Video Storytelling
Reading
Video Gaming
Fiction Writing
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