Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kofi Obeng Agyapong

Kumasi

Summary

Experienced with managing executive schedules and administrative tasks.

Utilizes strong organizational and multitasking skills to enhance efficiency and support.

Track record of maintaining confidentiality and ensuring seamless operations through effective communication and problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teacher

Bankoman Senior High School
04.2024 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.


Administrative Manager

Inn Clinic Medical Centre
07.2022 - 03.2024
  • Evaluated and verified employee performance through review of completed work assignments and work techniques.
  • Delivered comprehensive training to employees to maintain compliance requirements company-wide.
  • Assisted in handling payroll and personnel databases in support of HR team.
  • Organized meeting schedules for various departments.
  • Attended meetings and maintained files of notes taken during meetings.

Office Administrator

Dubai Parks and Resort
11.2019 - 11.2021
  • Organized files, developed spreadsheets on over 40 employees, faxed reports and scanned documents.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Coordinated itinerary and scheduled appointments with 100% accuracy.
  • Maintained all office files, both electronic and hard copies.

Customer Service Agent

Dubai Park and Resort-Riverland
04.2018 - 10.2019
  • Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently.
  • Assisted customers with questions and concerns.
  • Obtained information to resolve customer inquiries and served over 30,000 guests every week.
  • Answered customer telephone calls promptly to improve on-hold wait times.

Receptionist

Dubai Electricity And Water Authority(DEWA)
07.2016 - 03.2018
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
  • Answered telephone enquiries from clients, vendors and the public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

Bachelor of Science - Biological Sciences

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
08-2012

Skills

  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Time management expertise
  • Dedicated team player
  • Appointment scheduling
  • Exceptional organization
  • Administrative support
  • Microsoft office proficiency
  • Event planning
  • Calendar management

Certification

  • Virtual Assistant, ALX Africa - June 2022
  • Customer service Training - January 2016

Timeline

Teacher

Bankoman Senior High School
04.2024 - Current

Administrative Manager

Inn Clinic Medical Centre
07.2022 - 03.2024

Office Administrator

Dubai Parks and Resort
11.2019 - 11.2021

Customer Service Agent

Dubai Park and Resort-Riverland
04.2018 - 10.2019

Receptionist

Dubai Electricity And Water Authority(DEWA)
07.2016 - 03.2018

Bachelor of Science - Biological Sciences

Kwame Nkrumah University of Science And Technology

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Kofi Obeng Agyapong