Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KODJO SAMUEL

Takoradi

Summary

Dynamic professional with a proven track record at The Palms by Eagles Hotel, excelling in organization and time management. Recognized for delivering exceptional customer service as a waiter and efficiently managing reception duties. Skilled in data entry and adept at fostering positive visitor experiences, contributing to increased guest satisfaction.

Overview

4
4
years of professional experience

Work History

Receptionist

The Palms by Eagles Hotel
Takoradi
11.2024 - Current
  • Greeted visitors and directed them to appropriate personnel.
  • Managed incoming calls and routed them to relevant departments.
  • Maintained organized reception area for optimal visitor experience.
  • Assisted with scheduling appointments and managing calendars.

Restaurant Waiter

Alliance by Eagles Hotel
Takoradi
07.2023 - 11.2024
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Resolved guest concerns promptly, ensuring a positive resolution to enhance loyalty.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.

Restaurant Waiter

The Palms by Eagles Hotel
Takoradi
04.2022 - 06.2023
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Managed multiple tables efficiently while maintaining attention to detail in service.
  • Assisted in training new waitstaff on restaurant procedures and menu offerings.

Education

Bachelor of Science - Tourism Management

Takoradi Technical University
Takoradi

West African Senior School Certificate Examination - General Art

Eguafo Abrem Senior High School
Cape Coast
10.2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

English
Upper intermediate (B2)
French
Upper intermediate (B2)

Timeline

Receptionist

The Palms by Eagles Hotel
11.2024 - Current

Restaurant Waiter

Alliance by Eagles Hotel
07.2023 - 11.2024

Restaurant Waiter

The Palms by Eagles Hotel
04.2022 - 06.2023

Bachelor of Science - Tourism Management

Takoradi Technical University

West African Senior School Certificate Examination - General Art

Eguafo Abrem Senior High School
KODJO SAMUEL