Summary
Overview
Work History
Education
Skills
Additional Information
Playing and watching football, Table tennis and Reading.
Timeline
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KOBINA DODOO HAGAN

Accra

Summary

I can be described as one who is down to earth, astute and has good interpersonal relationship.

My objective is to secure a position with an organization that offer an interesting and challenging work opportunity in a dynamic, international environment in the field of Financial Accounting, Business Management and Customer service.

Overview

15
15
years of professional experience

Work History

MERCHANT ACQUIRING SUPPORT OFFICER

ECOBANK GHANA PLC
09.2019 - Current
  • Aligned organisational goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Established a strong rapport with over 100 clients under my supervision by consistently delivering knowledgeable advice on products tailored specifically to their needs.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Supporting all the digital platforms with regards training, deployment, reconciliation and handling customer complaints i.e POS,WEB,ECOBANKPAY(SCAN & PAY),PAYWITH, AGENCY BANKING.

TELLER

ECOBANK GHANA PLC
05.2016 - 09.2019
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Assisted customers with banking needs and inquiries.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Monitored and verified suspicious activity on customer accounts.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

TELLER (CONTRACT)

ECOBANK GHANA PLC
12.2012 - 05.2016
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Educated customers on online banking and mobile banking applications.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained friendly and professional customer interactions.
  • Including and not limited all other teller duties assigned.

TELLER (CONTRACT)

ABSA GHANA PLC
04.2011 - 12.2012
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Maintained friendly and professional customer interactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

CASH IN TRANSIT TELLER

MON-TRAN GHANA LTD
02.2009 - 03.2011
  • Cash mobilisation on behalf of banks from their various clients

Education

Bachelor of Management Studies - Management

University of Cape Coast
Cape Coast, Ghana
05.2001 -

Higher National Diploma - Marketing

Ho Polytechnic
Ho, Volta Region
05.2001 -

No Degree - General Arts

Aggrey Memorial Zion Secondary School, Cape Coast.
Cape Coast, Ghana
05.2001 -

Skills

Operations Management

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Additional Information

Feb 5 2024 - Feb 7 2024 : Customer Experience Management Training


April 16 2024 - April 19 2024 : Project Management Training.


May 2021 – August 2021: Part of the project team that successfully set up

and deployed Agency Banking on POS in Ghana which was replicated in the

other affiliates across the Ecobank group.


October 2007 – July 2008: Administrative assistant under the national service scheme with Accra Metropolitan Assembly, Ayawaso East Sub Metro.

My main duty was to prepare of monthly revenue reports for management and other duties assigned to me.

Playing and watching football, Table tennis and Reading.

I enjoy playing football because of its teamwork nature which requires collaboration to be successful.  

Table tennis on the other hand is an individual sport which involves determination and pushes you to self achieve.

These hobbies even though different in nature help to develop adaptive skills i.e irrespective of where i find myself i should be able to achieve set goals.

Timeline

MERCHANT ACQUIRING SUPPORT OFFICER

ECOBANK GHANA PLC
09.2019 - Current

TELLER

ECOBANK GHANA PLC
05.2016 - 09.2019

TELLER (CONTRACT)

ECOBANK GHANA PLC
12.2012 - 05.2016

TELLER (CONTRACT)

ABSA GHANA PLC
04.2011 - 12.2012

CASH IN TRANSIT TELLER

MON-TRAN GHANA LTD
02.2009 - 03.2011

Bachelor of Management Studies - Management

University of Cape Coast
05.2001 -

Higher National Diploma - Marketing

Ho Polytechnic
05.2001 -

No Degree - General Arts

Aggrey Memorial Zion Secondary School, Cape Coast.
05.2001 -

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KOBINA DODOO HAGAN