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Kobina Arkoh
Customer Service Representative
Accra
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Energetic, service and time management abilities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Bank Teller
Agriculture Development Bank
Agona Swedru
04.2019 - Current
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Monitored and reported suspicious activity in line with bank security policies.
- Removed mutilated currency from circulation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Gas Station Manager
Ghana Oil Limited
Accra
08.2018 - 03.2019
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Education
Bachelor of Arts - Geography And Rural Development
Kwame Nkrumah University of Science And Technology
Kumasi 09.2012 - 09.2016
MBA - International Business
Kwame Nkrumah University of Science And Technology
Kumasi 02.2022 - Current
Skills
Currency packaging
Deposit and withdrawal management
Cash counting
Transaction processing
Compliance, banking laws and regulations
Excellent time management skills
Rapid data entry skills
Software
IT
Interests
I T related prospects
Gaming
Casual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - International Business
Kwame Nkrumah University of Science And Technology
02.2022 - Current
Bank Teller
Agriculture Development Bank
04.2019 - Current
Gas Station Manager
Ghana Oil Limited
08.2018 - 03.2019
Bachelor of Arts - Geography And Rural Development
Kwame Nkrumah University of Science And Technology
09.2012 - 09.2016