Financial Innovations & Technologies
Klaus Koby Torwoe
Business & Finance (Fintech, Business Process Improvement, Audit & Fraud Investigation)
Summary
Forward-thinking professional with expertise in financial services, business management, process controls, auditing, fraud prevention, and investigation procedures. Recognized for exceptional accuracy, efficiency, and investigative techniques. Trusted for over a decade as a reliable resource in developing and implementing effective solutions. Committed to collaboration with clients, companies, witnesses, and law enforcement to find answers. Demonstrates exemplary skills in project management, analytics, and information presentation. Background in the financial service industry with certification as a digital financial service practitioner and membership in the Association of Certified Fraud Examiners (ACFE Global & Ghana Chapter).
Overview
14
14
years of professional experience
33
33
years of post-secondary education
1
1
Certification
Work History
Audit, Controls & Fraud Investigator
The Church Of Jesus Christ Of Latter Day Saints
11.2021 - Current
- Worked with management to identified, resolved complex business risks challenges in key departments.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
- Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
- Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
- Worked with the Region's Controls Committee and contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals perpetrating fraud schemes.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed transactions and receipts to identify any suspicious activity.
- Partnered with management and led business process efficiencies and process mapping projects.
- Led team of internal auditors to execute audits and investigations within the West Africa sub-region.
- Developed, implemented and reviewed new and exiting programs in the West Africa sub-region.
Country Manager
Kadi Africa
03.2020 - 11.2021
- As the Country Manager, my primary role was to oversee the operations of Kadi Africa in Ghana
- Built, recruited and managed service providers onto Kadi platform to provide logistics service
- Secured and negotiated various projects with an expected substantial revenue increased
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Head, Business Development
Prestige Pension Trust Ltd.
01.2018 - 02.2020
- Developed and managed collaborative businesses with strategic partners to expand scheme distribution channels from zero to five (5)
- Recruited, trained, and built robust of business developers
- Deployed new collection platform to support informal sector pension contribution payment and administration this has led to 25% increase in the monthly collection
- Recommended efficient processes that have reduced overhead cost and has improved client onboarding processes from three days to a day
- Developed new pension schemes for the formal and informal sector
- Worked with external bodies to monitor and grow client's pension funds in accordance with the regulator's (NPRA) investment guidelines
- Prepared and managed budget
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Aligned departmental objectives with company-wide goals, ensuring a cohesive approach towards growth.
- Increased revenue by developing and implementing strategic business development plans.
- Expanded company presence in new markets by identifying opportunities and establishing partnerships.
- Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
- Mentored junior team members, fostering their professional growth and skill development.
- Secured high-level collaborations with industry partners for mutually beneficial outcomes.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
- Contributed to product development efforts by providing valuable input on customer needs and preferences.
- Collaborated with other departments to ensure seamless execution of company initiatives.
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
Business Development & Investment Manager
ESA Pensions Trust Ltd.
01.2016 - 12.2017
- Developed distribution channels with other intermediaries and has expanded scheme enrolment through the launch of the Pensions Ambassador Program
- Monitored, managed and developed investment portfolios.
- Enhanced client satisfaction by providing tailored financial advice and personalized investment strategies.
- Supported business development efforts by creating compelling marketing materials showcasing our firm''s capabilities and successes.
- Advised clients on tax-efficient investing strategies that maximized after-tax returns while adhering to compliance regulations.
- Established strong client relationships through regular communication, ensuring trust in our investment management process.
- Lead internal training sessions to share knowledge about emerging markets opportunities with colleagues.
- Conducted financial due diligence on potential investments and acquisitions.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Recruited trained and built a robust sales team and was able to grow the new business rapidly as per the expected rate of 10% projected
- Developed and lunched new personal pension scheme (ESA Self-Reliance Retirement Scheme) for the informal sector as well launched collection platform to support informal sector monthly pension contribution and as a result of these, we were won the pensions innovation award in 2017 at Ghana accountancy and finance awards
- Improved business operations procedure through the use of automated enrollment processes to reduce the new clients' enrollment process
- Worked with external bodies to monitor and grow client's pension funds in accordance with the regulator's (NPRA) investment guidelines
Relationship Officer (Corporate Businesses)
Donewell Life Company Ltd.
08.2014 - 12.2015
- Implemented and managed all unsolicited trade activities developed new products for existing clients and negotiated new businesses
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Analyzed client situation based on fact-find conducted to identify specific needs
- Developed and managed relationships with brokerage firms, agencies, and other strategic partners
- For example, I developed Bancassurance products for Western Rural Bank Ltd, Acacia Health Insurance Limited to eliminate 65% to 70% of their exclusions
- Closely work with Chief Marketing Officer, Head of underwriting, and Head of Operations to develop new product lines
Investment & Financial Coordinator
Devere-Group
07.2013 - 07.2014
- I worked with an appointed Financial Planning consultant in performing my duties:
- Developed potential client leads for new business as well managed the CRM system
- Promoted DeVere group service provides such as JP Morgan, Morgan Stanley, etc
- Provided administrative support to facilitate excellent service and as well recommend specific investment options for our client in accordance with their risk appetite
- Networked to gain knowledge of potential clients
- Prepare & submit quarterly reports to client, perform portfolio valuation report and other administrative duties
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Explained insurance benefits, fees and procedures to patients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and the assigned consultant..
M.I.S Officer (National Service)
Margin Group
08.2012 - 07.2013
- Collected and processed client's data into useful information
- Managed, protected, secured clients' data and backed them up
- Educated clients on the purpose of the non-citizen identification cards
- Resolved concerns as well as explained the features and the benefits of the card to clients
Direct Sales Representative
Standard Chartered Bank
08.2010 - 07.2012
- Company Overview: Accra
- A proven and proactive person who has worked earnestly to increase current account opening, personal loans from 35% to 55% within a month
- My ability to adapt quickly has given me the opportunity to gain hands-on experience in persuading clients and this, has boosted my confidence level in business presentations as well in telesales
- My personal productivity increase has served as a motivating tool for other colleagues in building team spirit
- Accra
Education
Professional Certification Program - Certified Digital Finance Practitioner (Fintech)
The Fletcher School of Law & Diplomacy
USA 05.2021 - 12.2022
MBA - Finance
Unicaf University
Zambia 02.2018 - 09.2020
Executive Certification - Certificate in Entrepreneurial Essential
Harvard Business School
USA 05.2001 - 09.2020
Post Graduate Diploma - Management
Institute Of Commercial Management
United Kingdom 05.2013 - 09.2016
No Degree - English, Math & Personal Finance
Brigham Young University
USA 05.2012 - 07.2013
Associate of Applied Science - Information Technology
Ghana Technology University College
Ghana 05.2008 - 05.2012
City & Guide-UK Part 1 - Micro-Computer Technology
City & Guides Institute of Technology
United Kingdom 05.2007 - 06.2008
Skills
Law enforcement
Affiliations
- Chartered Institute Management Accountant (CIMA) - Level 2 case study
- Chartered Global Investment Analyst (CGIA) - Level 3
- Association of Certified Digital Finance Practitioners, Ghana - National Executive Member
- Association of Certified Fraud Examiners. (ACFE) - Associate Member
Leadership And Voluntary Service
I am currently serving as the Bishop of the Church of Jesus Christ of Latter-Day Saints, Lartebiokorshie Ward, Accra-Ghana. I've served in various leadership capacities in the Church, namely Elders Quorum President, Stake High Counsellor, Bishopric 1st and 2nd Counsellor, Ward Sunday School President, Seminary & Institute of Religion class instructor, humanitarian support specialist in Ghana and a full-time missionary in the Nigeria Port Harcourt Mission of the Church in West Africa. I am also an Auditor elected for national executives of the Association of Certified Digital Finance Practitioners, Ghana.
Personal Information
- Date of Birth: 05/17/83
- Marital Status: Married with kids
Training And Workshops
- Project Management Professional Training, Step Up Business School, 02/01/24 - 04/30/24
- Foundation of Project Management, Coursera, 07/01/23
- Payment Fraud: Understanding And Managing with Consortium Data, Unknown, 11/01/23
- Investigating in Languages You Don't Speak, Unknown, 02/01/23
- Certificate in Business Start-Up Accelerator Program, MEST Express Africa, 01/01/21 - 07/31/21
- Masterclass-Global Affairs and Building Strategic Leadership in Ghana, Africa Leadership University School of Business, Kigali, 2019
- Graduate Diploma, LDS Church, Seminary & Institutes of Religion, 06/01/06 - 06/30/11
- Certificate in special skills, LDS Church - Nigeria Port-Harcourt Mission, 07/01/08 - 07/31/10
Additional Information
I am currently serving as the Bishop of the Church of Jesus Christ of Latter-Day Saints, Lartebiokorshie Ward, Accra-Ghana. I've served in various leadership capacities in the Church.
I am also an Executives Member (an Auditor ) of the Association of Certified Digital Finance Practitioners, Ghana.
Certification
Certified Digital Finance Practitioner
Interests
Research and Development
Implementing New Ideas and Projects
Timeline
Certified Digital Finance Practitioner
12-2022
Audit, Controls & Fraud Investigator
The Church Of Jesus Christ Of Latter Day Saints
11.2021 - Current
Professional Certification Program - Certified Digital Finance Practitioner (Fintech)
The Fletcher School of Law & Diplomacy
05.2021 - 12.2022
Country Manager
Kadi Africa
03.2020 - 11.2021
MBA - Finance
Unicaf University
02.2018 - 09.2020
Head, Business Development
Prestige Pension Trust Ltd.
01.2018 - 02.2020
Business Development & Investment Manager
ESA Pensions Trust Ltd.
01.2016 - 12.2017
Relationship Officer (Corporate Businesses)
Donewell Life Company Ltd.
08.2014 - 12.2015
Investment & Financial Coordinator
Devere-Group
07.2013 - 07.2014
Post Graduate Diploma - Management
Institute Of Commercial Management
05.2013 - 09.2016
M.I.S Officer (National Service)
Margin Group
08.2012 - 07.2013
No Degree - English, Math & Personal Finance
Brigham Young University
05.2012 - 07.2013
Direct Sales Representative
Standard Chartered Bank
08.2010 - 07.2012
Associate of Applied Science - Information Technology
Ghana Technology University College
05.2008 - 05.2012
City & Guide-UK Part 1 - Micro-Computer Technology
City & Guides Institute of Technology
05.2007 - 06.2008
Executive Certification - Certificate in Entrepreneurial Essential
Harvard Business School
05.2001 - 09.2020
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