Kiran Bandwalkar
Accra
Summary
Administrative Officer with 4.5 years of experience delivering high-quality administrative assistance. Manages diaries and projects with exceptional planning skills. Seeking for a challenging career with a continuously growing organization which will utilize and develop abilities, skill and education in its product, and to develop, motivate, lead and encourage others productivity as well.
Overview
19
19
years of professional experience
Work History
Administrative Executive
Planet One Group, Dubai
Accra
11.2019 - Current
- Processed inbound communications, forwarding to relevant departments for resolution.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Organised travel, hotel and transport bookings for staff and clients, distributing tickets and information for smooth travel arrangements.
- Documented and filed confidential records for full compliance with privacy policies.
- Established strong relationships with suppliers to obtain optimal pricing for required resources, minimising department spending.
- Managed office inventories to maintain supplies and limit operational disruptions.
- Provided administrative support to employees, increasing operational capacity and efficiency.
- Prepared routine reports, briefs and presentations to company specifications for internal and external use.
- Produced monthly performance reports for management to aid business improvements.
- Coordinated in-house and external conferences, achieving individualised requirements for smooth, professional events.
Sr. Executive Facilities (New T2 / Opening Batch)
GVK (MUMBAI INTERNATIONAL AIRPORT)
Mumbai
07.2013 - 03.2019
- Enhancing customer satisfaction as measured by ASQ surveys relating to facility maintenance and housekeeping
- Attending to complaints & queries at terminal
- Ensure that agreed standards of cleanliness and hygiene are maintained in all areas of all airports
- Adherence to safety standards, emphasis on compliance of regulations and readiness for emergencies
- Follow established standards manual and procedure for stores ordering, maintaining stock levels, inventory control receipts and issues, follow up with suppliers on pending orders
- Corrective action on passenger’s complaints/feedback regarding service delivery
- Ensuring that manpower utilization is done to optimum for effective service.
Operation Executive (Non Schedule Flights)
GVK (MUMBAI INTERNATIONAL AIRPORT)
Mumbai
05.2011 - 06.2013
- Provided ground handling services for Non-Schedule / VIP flights operating domestic and international
- Coordinate with Customs, Immigrations, AIU, Apron, CISF, ATC & AOCC for smooth flight operations
- Handled VIP/VVIP delegation flights
- Performed regular checks of terminal & maintain cleanliness as per standard
- Prepared Daily Service Report
Front Office Duty Manager
MUMBAI CRICKET ASSOCIATION (Mumbai)
Mumbai
04.2008 - 02.2011
- Worked on Inter Global Systems & Hotel Soft (Software)
- Maintaining visitor’s guest book for club and updating it on regular basis
- Explaining guest and members facilities and rules of club
- Maintaining progressive reports of club and hotels
- Checking personally whether guest rooms and sporting areas are clean and up to mark
- Making necessary log entries and keeping other departments updated thru mails on regular basis about happenings in property
- Reporting regular software updates and errors required as was part of pre-opening team for MCA Recreation
- Taking guest suggestions and complaints to improve customer satisfaction in order to achieve sales target in regards to memberships
- Helping in formatting club stationary (e.g.: registration card, errand card, reservation slip, member entry book, etc.) Suggesting debit card technology usage for members to use in club instead of manual entries or direct cash @ counter methods
- Introducing energy conservation methods to other colleagues and department heads in club so can make maximum usage of resources
- Maintaining regular inventory of articles and supplies required in club for smooth functioning
- Participating in organizing get-to-gathers, birthday parties for staff and members of club.
Front Office Reception cum Cashier
EASTERN INTERNATIONAL HOTEL (HOLIDAY INN / Mumbai)
Mumbai
07.2006 - 02.2008
- Worked on Inter Global Systems (Software) Taking check- inns & check outs and updating guest profiles
- Taking Reservations and checking reservations for day
- Updating arrivals for day
- Ensuring proper blocking is done from time to time basis, so that guest requests are met without any discrepancies
- Preparing indent for department as to what stationary is required
- Preparing C- forms of foreign guests
- Escorting VIP guests to room and doing in room check-in for them
- Assisting guest in using business centre facilities and targeting on revenue generated from business centre
- Coordinating with restaurants as for table reservations for room guests, as well as room service for particular guest request
- Coordinating for various departments about events happening at hotel in regards to food festivals or film shoots, etc
- Doing night auditing and generating day end reports
- Distribution of reports to various departments via, mail and in person.
Education
Diploma in Tourism & Travel Industry Management -
Garware Institute of Career Development & Education (Mumbai University)
Mumbai04.2006
Higher Secondary School Certificate Examination -
Mumbai University
Mumbai03.2003
Secondary School Certificate Examination -
Mumbai University
Mumbai03.2001
Bachelor in Hotel And Tourism Management - Hotel And Tourism Management
Bandra Polytechnic
MumbaiSkills
- Office inventory management
- Corporate administration
- Documentation control
- Workflow planning
- Staff scheduling
- Relationship building
- Contract negotiations
Timeline
Administrative Executive
Planet One Group, Dubai
11.2019 - Current
Sr. Executive Facilities (New T2 / Opening Batch)
GVK (MUMBAI INTERNATIONAL AIRPORT)
07.2013 - 03.2019
Operation Executive (Non Schedule Flights)
GVK (MUMBAI INTERNATIONAL AIRPORT)
05.2011 - 06.2013
Front Office Duty Manager
MUMBAI CRICKET ASSOCIATION (Mumbai)
04.2008 - 02.2011
Front Office Reception cum Cashier
EASTERN INTERNATIONAL HOTEL (HOLIDAY INN / Mumbai)
07.2006 - 02.2008
Diploma in Tourism & Travel Industry Management -
Garware Institute of Career Development & Education (Mumbai University)
Higher Secondary School Certificate Examination -
Mumbai University
Secondary School Certificate Examination -
Mumbai University
Bachelor in Hotel And Tourism Management - Hotel And Tourism Management
Bandra Polytechnic
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