Summary
Overview
Work History
Education
Skills
Professional Association
Languages
Driving Experience
Websites
Service Trainings & Certifications
Key Projects
Hobbies and Interests
Timeline
Generic

KINGSLEY SAADONG KOKU-ANU

Accra

Summary

Dynamic Field Service Engineer with extensive experience with Roche Diagnostics Products, excelling in customer support and project management. Proven track record in troubleshooting and repairing diagnostic equipment, ensuring optimal performance. Adept at technical report writing and fostering strong client relationships, consistently delivering exceptional service and support in high-pressure environments.

Overview

12
12
years of professional experience

Work History

FIELD SERVICE ENGINEER

WORLDWIDE HEALTHCARE LIMITED
ACCRA
09.2024 - Current
  • External Business Partner – ExBP Engineer for Roche Diagnostic Products, Ghana.
  • Develop installation plans.
  • Preparation of customer sites for installations.
  • Undertake installation and deinstallation of Roche laboratory instruments.
  • Perform routine preventive maintenance services of instruments.
  • Troubleshooting and repairs of instruments (on-site support).
  • Remote technical service and application support for customers.
  • Carry out modifications and software upgrades as recommended by manufacturer.
  • Provide technical evaluation and advice on products.
  • Keep inventory, and manage service tools and equipment spare parts.
  • Logging of service cases on REXIS portal.
  • Preparation of service reports for customers.
  • Drafting of service level agreements (SLA) for customers.
  • Provide Application Support and End User Trainings.
  • Conduct courtesy visits to customer sites, identification and resolution of potential instrument related issues.
  • Undertake e-learning modules and assigned trainings on CORNERSTONE portal.
  • Escalation of service cases for second level support.
  • Electronic marketing and Sales of Roche products.
  • Preparation of Tenders for product sales (provide support with Technical Specifications).

FIELD SERVICE ENGINEER

GECAD HEALTHCARE LIMITED
ACCRA
04.2019 - 08.2024
  • External Business Partner – ExBP Engineer for Roche Diagnostic Products, Ghana.
  • Site preparations, develop installation plans, and carry out the installation and deinstallation of Roche laboratory instruments.
  • Perform routine preventive maintenance services on instruments.
  • Troubleshooting and repairs of instruments (on-site support).
  • Remote technical service and application support for customers.
  • Carry out software modifications and upgrades as recommended by manufacturer.
  • Assess and evaluate the safety, efficiency, and effectiveness of instrument and laboratory environment.
  • Keep inventory, and manage service tools and equipment spare parts.
  • Logging of service cases on REXIS portal.
  • Preparation of service reports for customers.
  • Drafting of service level agreements (SLA) for customers.
  • Provide Application Support and End User Trainings
  • Conduct courtesy visits to customer sites, identification and resolution of potential instrument related issues.
  • Undertake e-learning modules and assigned trainings on CORNERSTONE portal.
  • Electronic marketing and Sales of instruments.
  • Preparation of Tender documents for contract bidding (Technical Specifications of Instruments).

FIELD SERVICE ENGINEER

GECAD HEALTHCARE LIMITED
ACCRA
08.2016 - 04.2019
  • Site preparation and planning, installation and de-installation of diagnostic imaging equipment (X-ray machines, laser imagers, computed radiography (CR) digitizers, ultrasound machines).
  • Preventive maintenance servicing of medical equipment.
  • Training of clinicians and healthcare personnel on the use of medical instruments.
  • Electronic marketing, sales of medical equipment, and consumables.
  • Preparation of tender documents for contract bidding.

GROUP PROJECT

UNIVERSITY OF GHANA MECHANICAL SHOP
ACCRA
09.2015 - 05.2016
  • Design of a mechanized system for plant tissue culture for the Biotechnology and Nuclear Agricultural Research Institute (BNARI) of Ghana Atomic Energy Commission.

CLINICAL ENGINEER

HOLY FAMILY CATHOLIC HOSPITL
TECHIMAN
05.2013 - 09.2014
  • Repairs of medical devices
  • Inventory keeping of medical equipment and devices
  • Training Clinicians on the use of medical devices

Education

Bachelor of Science - BIOMEDICAL ENGINEERING

UNIVERSITY OF GHANA
LEGON, ACCRA - GHANA
05-2016

Skills

  • Customer support service
  • Project management
  • Problem solving
  • Attention to detail
  • Good communication
  • Accountability
  • Decision making
  • Microsoft office suite (Word, Excel, PowerPoint)
  • Engineering Computational Tools (AutoCAD & MATLAB)
  • Teamwork and collaboration
  • Time management
  • Ability to travel nationally and internationally
  • Ability to work overtime and shifts
  • Technical report writing

Professional Association

Ghana Society of Biomedical Engineers (GSBE)

Membership ID: 00518074

Languages

  • English, Native
  • French, Beginner

Driving Experience

Six (6) years driving experience with valid driver’s licence 

(Licence B)

Service Trainings & Certifications

  • Cobas 5800 Molecular System Service Training

     05/01/23, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • Cobas E411 Immuno Assay Instrument Service Training

     04/01/22, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • Cobas 4800 (x480/z480) Molecular System Service Training

      01/01/20, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • Cobas Ampliprep/Cobas Taqman Viral Load Instrument Service Training

      01/01/20, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • Cobas Integra 400 plus Biochemistry Instrument Service Training

       11/01/19, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • Cobas c111 Biochemistry Instrument Service Training

       07/01/19, Roche Diagnostics (Pty) Limited, Midrand, Johannesburg, South Africa

  • DRX Ascend and Qrad X-ray Service Trainings

       02/01/17, Carestream Health, Accra, Ghana

  • VITA Flex Computed Radiography (CR) Digitizer Service Training

        02/01/17, Carestream Health, Accra, Ghana

  • DryView 5700/5950 Laser Imager Service Training

        02/01/17, Carestream Health, Accra, Ghana

  • Brivo OEC 850 C-Arm X-ray Service Training

       10/01/16, General Electric (GE), Accra, Ghana

Key Projects

* TRUST SPECIALIST HOSPITAL - Osu, Accra

       02/01/24: Installation of Cobas E411 Immuno Analyzer 

* KOMFO ANOKYE TEACHING HOSPITAL - Accident / Emergency Unit

       01/01/24: Installation of Cobas 6000 (c501/e601) Analyzer 

* IMPACT MEDICAL & DIAGNOSTIC CENTRE - Asylum Down, Accra, 

      09/01/23: Installation of Cobas E411 Immuno Analyzer 

* SYNLAB GHANA - South Legon, Accra

      10/01/22: Installation of Cobas E411 Immuno Analyzer 

* National Aids/STI Control Programme (NACP) - Central Lab, Korle-Bu Teaching Hospital

      06/01/21: Installation of Cobas Ampliprep / Cobas 6800 Molecular System 

* CEDAR MEDICAL PLAZA - Graphic Road, Accra

      11/01/20: Installation of DRX-1 Digital X-ray Machine & DV 5700 Laser Imager  

* MDS-LANCET LABORATORIES - East Legon, Accra

      02/01/20: Installation of Cobas 4800 (x480/z480) Molecular Instrument 

* VAMED ENGINEERING PROJECTS

      01/01/18: Installation of VITA Flex Computed Radiography (CR) Digitizers & DV 5700 Laser Imagers (Biriwa, Gomoa Dawurapong, Oduman, Adjumako Bisease & Sege Polyclinics)

* USAID SYSTEMS FOR HEALTH, 

      01/01/17: Installation of Diagnostic Medical Equipment at selected Clinics & CHPS in Volta & Northern Regions of Ghana

Hobbies and Interests

  • Reading Scientific Journals, Service Manuals
  • Travelling (Road Trips)
  • Movies (Action, Drama, Adventure, Fiction, Wildlife Documentary)
  • Innovations
  • Music
  • Football
  • Debate
  • Computer Programming

Timeline

FIELD SERVICE ENGINEER

WORLDWIDE HEALTHCARE LIMITED
09.2024 - Current

FIELD SERVICE ENGINEER

GECAD HEALTHCARE LIMITED
04.2019 - 08.2024

FIELD SERVICE ENGINEER

GECAD HEALTHCARE LIMITED
08.2016 - 04.2019

GROUP PROJECT

UNIVERSITY OF GHANA MECHANICAL SHOP
09.2015 - 05.2016

CLINICAL ENGINEER

HOLY FAMILY CATHOLIC HOSPITL
05.2013 - 09.2014

Bachelor of Science - BIOMEDICAL ENGINEERING

UNIVERSITY OF GHANA

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KINGSLEY SAADONG KOKU-ANU