Kingsley Obeng Jnr
Accra,Ghana
Summary
Highly skilled professional with expertise in critical analysis, initiative taking, and communication proficiency. Demonstrates exceptional customer service and resourcefulness, with proven experience in CRM software usage and database management. Adept at time efficiency, stress tolerance, and ethical decision making. Proficient in Microsoft Office Suite and computer literacy, ensuring seamless operations and effective problem-solving. Committed to leveraging skills for continued professional growth and excellence in the field.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Cargo Agent (Attachment)
Aviation Handling Services (Ghana) Limited Menzies
Accra, Greater Accra Region
03.2024 - 06.2025
- Tracked shipments accurately throughout the journey, provided real-time updates to clients when requested.
- Resolved customer queries via telephone, live chat and email, following procedures.
- Updated booking system to reflect shipping delays and changes, providing details to customers.
Sales representative
Adjuma Workforce Solutions
Accra, Greater Accra Region
09.2024 - 03.2025
- Fostered strong customer relationships through exceptional service.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Data entry clerk
National Health Insurance Authority
Accra, Greater Accra Region
11.2022 - 11.2023
- Completed routine data verification for error reduction and accuracy improvement.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
Education
AI Career Essentials Programme - IT
ALX
Accra, Greater Accra Region 04.2024 - 06.2024
Bachelor of Arts - Information Studies and Psychology
University of Ghana
Legon, Ghana 10.2018 - 10.2022
WASSCE - General Science
Bisease Senior High School
10.2008 - 10.2012
Skills
- Critical analysis
- Initiative taking
- Communication proficiency
- CRM software usage
- Time efficiency
- Customer Service
- Resourcefulness
- Microsoft Office Suite
- Database management
- Stress tolerance
- Computer literacy
- Ethical decision making
Timeline
Sales representative
Adjuma Workforce Solutions
09.2024 - 03.2025
AI Career Essentials Programme - IT
ALX
04.2024 - 06.2024
Cargo Agent (Attachment)
Aviation Handling Services (Ghana) Limited Menzies
03.2024 - 06.2025
Data entry clerk
National Health Insurance Authority
11.2022 - 11.2023
Bachelor of Arts - Information Studies and Psychology
University of Ghana
10.2018 - 10.2022
WASSCE - General Science
Bisease Senior High School
10.2008 - 10.2012
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