KINGSLEY AGBEKO
Accra
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
24
24
years of professional experience
Work History
Publicity Director (Tesano Chapter)
Full Gospel Business Men's Fellowship International. (FGBMFI)
Accra
01.2018 - Current
- Produced and distributed internal and external communications.
- Developed campaigns to increase public awareness of fellowship to about 10%
- Monitor and evaluate media coverage by managing social media platforms and respond to comments
Caregiver
Calvert Health Service
Accra
10.2017 - 12.2022
- Provide health care services in patients residences
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Perform domestic and household tasks
- Administer simple prescribed medications
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assist with clients personal care activities
- Maintain patients care records and document provided services
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assist patients with mobility and physical therapies/exercises
National Service (Customer Service Officer)
Electricity Company of Ghana, CSD
09.2016 - 08.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Promoted company brand and unique offerings through personalized customer service
- Completed data entry to record call notes, suggestions and questions
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Public Relation Officer
Association of Medicine Counter Assistants Ghana, (AMCAG)
07.2010 - 08.2017
- Gathered information on stakeholders opinions and adjusted plans to capitalize on current trends.
- Communicated with media weekly to build relationships and optimize press coverage to increased our membership to 3%.
- Developed campaigns to increase public awareness of Association and engage stakeholders.
- Forged strong media relationships to further public relations goals.
Dispensary & Sales Executive
Alive Pharmacy
02.2009 - 09.2013
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Medicine Counter Assistant
G & E Health Service
Ho
09.2007 - 01.2009
- Kept pharmacy counter and related areas clean, neat and organized
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Operated cash register and performed front counter tasks to facilitate daily operations
Education
Diploma - Health And Social Care Level 3
Learndirect
United Kingdom02.2023
Bachelor of Science - Business Administration (Marketing
Knutsford University College
Accra, Ghana06.2016
Diploma - Accounting
International Centre For Professional Studies
Accra, Ghana05.2011
No Degree - Medicine Counter Assistants
Avenue Chemist Training School
Accra, Ghana2007
No Degree - Visual Art
Sogakope Secondary School, Ghana
Sogakope, Ghana06.2002
Skills
- Client Documentation
- Companionship and Emotional Support
- Clean Living Spaces
- Household Chores
- Medication Administration
- Driver's license
- Bathing and Dressing
- First Aid and Safety
- Verbal and Written Communication Skill
- Mobility Support
- Housekeeping
- Patient Assessments
Timeline
Publicity Director (Tesano Chapter)
Full Gospel Business Men's Fellowship International. (FGBMFI)
01.2018 - Current
Caregiver
Calvert Health Service
10.2017 - 12.2022
National Service (Customer Service Officer)
Electricity Company of Ghana, CSD
09.2016 - 08.2017
Public Relation Officer
Association of Medicine Counter Assistants Ghana, (AMCAG)
07.2010 - 08.2017
Dispensary & Sales Executive
Alive Pharmacy
02.2009 - 09.2013
Medicine Counter Assistant
G & E Health Service
09.2007 - 01.2009
Diploma - Health And Social Care Level 3
Learndirect
Bachelor of Science - Business Administration (Marketing
Knutsford University College
Diploma - Accounting
International Centre For Professional Studies
No Degree - Medicine Counter Assistants
Avenue Chemist Training School
No Degree - Visual Art
Sogakope Secondary School, Ghana
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