KINGSFORD MENSAH OBOUR
ABESIM, SUNYANI
Summary
Customer-focused professional with a solid foundation in E-product marketing and customer service leadership. Known for excellent communication skills and the ability to build rapport with customers, leading to successful issue resolution and business opportunity creation. Proven track record in managing workflows and utilizing CRM software to enhance customer experiences. Detail-oriented and recognized for hard work, consistently contributing to team goals and organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSO and Customer Service Representative
GCB BANK PLC
10.2024 - Current
- Resolved customer inquiries efficiently using strong communication and problem-solving skills.
- Managed multiple tasks accurately through effective organizational abilities.
- Trained new officers on customer service procedures, enhancing overall efficiency.
- Provided exceptional customer service to ensure high satisfaction levels.
- Assumed ownership of team productivity, meeting or exceeding service quality goals.
- Established positive customer relationships through prompt responses and follow-ups.
- Handled complex issues escalated from lower-level support, ensuring satisfactory resolutions.
- Maintained thorough knowledge of company policies and procedures related to customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers on E-products, payment processing, and how to navigate the GCB mobile App.
Teacher
Royal Intellectuals School
04.2022 - 09.2023
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented differentiated instruction strategies to meet diverse learning needs.
- Assessed student progress through formative and summative evaluations, providing timely feedback.
- Collaborated with colleagues to create a positive classroom environment and promote teamwork.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Fostered relationships with parents and guardians to support student development and address concerns.
- Organized extracurricular activities that encouraged student engagement beyond the classroom.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Promoted digital literacy by integrating technology into curriculum.
- Pioneered sustainability project that educated students on environmental issues and solutions.
Sales Manager
Adom Phone and Accessories
03.2017 - 12.2019
- Developed and implemented effective sales strategies to increase market share.
- Trained and mentored team members to enhance sales techniques and performance.
- Analyzed sales data to identify trends and optimize product offerings.
- Established strong customer relationships to drive repeat business and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
Bachelor of Science - BSc ADMINISTRATION
UNIVERSITY OF GHANA
LAGON, ACCRAWASSCE - GENERAL ARTS
NAFANA PRESBY SENIOR HIGH SCHOOL
SAMPA, BONO REGION Skills
- Ability to work with a team effectively to meet organizational goals
- Proactive and adapts to changes
- Better with MICROSOFT and other windows and internet operations
- Good negotiating skills and marketing skills
- Attention to detail
- Multitasking and organization
- MS office applications
- Call center experience
- Customer support
- Help desk support
- Quality control
- Complaint handling
- Customer complaint resolution
- Work prioritization
- Complaint resolution
- CRM software knowledge
- Interpersonal communication
- Customer account management
- Account management
Certification
- CERTIFICATION OF MERIT IN COMPUTER SOFTWARE
- CERTIFICATION OF MERIT IN SPORTS AND LEADERSHIP
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
DSO and Customer Service Representative
GCB BANK PLC
10.2024 - Current
Teacher
Royal Intellectuals School
04.2022 - 09.2023
Sales Manager
Adom Phone and Accessories
03.2017 - 12.2019
Bachelor of Science - BSc ADMINISTRATION
UNIVERSITY OF GHANA
WASSCE - GENERAL ARTS
NAFANA PRESBY SENIOR HIGH SCHOOL