KINGSFORD KOFI BOAKYE
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCE MANAGER
CHRISTIAN HEALTH ASSOCIATION OF GHANA(CHAG)
11.2018 - Current
- Assist in determining the human resource requirements of the facility/organization,
- Contribute to the development and maintenance of HR information system in the facility/organization
- Participate in the implementation of HR policies, plans and strategies
- Provide technical support on operational, administrative and HR management procedures/systems
- Participate in the screening of applications for qualifications and advise on application evaluation and selection strategies and methods.
- Assist in coordinating the selection, hiring and recruitment process
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
MANAGER
FRONTLINE HOSTEL INVESTMENT LTD
01.2007 - 01.2017
- Preparing of payroll,
- Collection of hostel fees
- Supervision of staffs
- Writing of reports
- Attending hostel meetings
- Allocation of rooms to students
- Managing of a system software for the hostel
- Identification and restoring of faults immediately
- Making sure the hostel and its environs are well maintained,
- Bringing new ideas on board to help staff under me
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
PROFESSIONAL CERTIFICATION PROGRAM(PCP) -
ADMINISTRATION(HUMAN RESOURCE MGT OPTION) -
ACCOUNTANCY -
BUSINESS -
No Degree - LEADERSHIP AND MANAGEMENT
UNIVERSITY OF WASHINGTON
USA09.2022
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Recruitment and hiring
- Compliance
- Payroll Administration
- Staff Management
- Employee Retention
- New Employee Orientation
- Diversity and Inclusion
- Benefits Administration
- Internal Communications
- Exit Interviews
Accomplishments
- Improved Occupancy Rate: Successfully increased hostel occupancy rate by 25% through effective marketing and room allocation strategies.
- Enhanced Customer Satisfaction: Implemented a customer feedback system, resulting in a 30% increase in positive reviews and a 25% increase in repeat bookings.
- Cost Savings: Reduced utility bills by 15% through energy-efficient initiatives and negotiated a 10% discount with suppliers.
- Staff Development: Trained and mentored a team of 10 hostel staff, resulting in a 20% increase in productivity and a 15% reduction in staff turnover.
- Safety and Security: Implemented enhanced security measures, resulting in a 50% reduction in incidents and a 25% reduction in insurance claims.
- Reduced nurse turnover from 25% to 15% by implementing a retention strategy that included flexible scheduling, professional development opportunities, and recognition programs.
- Streamlined the credentialing process from 6 weeks to 2 weeks by implementing a new software system and reorganizing the credentialing team's workflow.
- Improved employee engagement scores from 70% to 85% by launching a recognition program, hosting regular town hall meetings, and implementing an employee feedback system.
- Trained 100% of healthcare staff on new electronic medical record (EMR) system , resulting in a smooth transition and improved patient care.
- Reduced workers' compensation claims by 20% by implementing a safety training program and conducting regular workplace safety audits.
Nationalservice
- TIKROM M/A JHS, EJISU-JUABEN DISTRICT, 2011, 2012, Taught mathematics in junior high school one(1), Taught of integrated science in junior high school two(2), Marked student exercises, Marked students register, Supervised students work, Wrote students terminal reports, Assisted the school sports master
- CHRISTIAN HEALTH ASSOCIATION OF GHANA(CHAG), JUBILEE WELL STREET, ACCRA, AN 7316, HUMAN RESOURCE MANAGER, Assist in determining the human resource requirements of the facility/organization., Contribute to the development and maintenance of HR information system in the facility/organization., Participate in the implementation of HR policies, plans and strategies, Provide technical support on operational, administrative and HR management procedures/systems, Participate in the screening of applications for qualifications and advise on application evaluation and selection strategies and methods, Assist in coordinating the selection, hiring and recruitment process
Summaryofskillsandcompetence
- Excellent interpersonal relationship
- In-depth skills in Microsoft office and internet application
- Knowledge in project management
- High computer proficiency
- Competences in report writing and presentation
- Self-motivated and proactive
- Result oriented person
- Assertive and possesses strong negotiation skills
- Ability to conduct self in a manner which elicits trust.
Hometown
AGONA DOMEABRA
Cellphone
+233243190197
Keyskillsandexperience
- Ability to handle pressure
- Good interpersonal relationship
- Good communication skills
- Strong negotiation skills
- Ability to use computer software
- Knowledge in project management
- Self-motivated and proactive
Personal Information
- Date of Birth: 09/18/85
- Nationality: GHANAIAN
- Marital Status: SINGLE
References
- GIFTY ENYONAM AMATI, SENIOR HR.ASSOCIATE, GENSER ENERGY GH LTD, KUMASI, hegzip@gmail.com, 0500 209820 / 0242 923004
- PASTOR ALEXANDER AKWASI OPOKU, ASHANTI CENTRAL GHANA CONFERENCE, P.O.BOX 8410, ADUM-KUMASI, mistylexis@yahoo.com, 020-1720541 / 0244 466147
Certification
- CHARTERED INSTITUTE OF HUMAN RESOURCE MANAGENT GHANA
1.Watching football
I have developed a strong passion for football since infancy .Its rather unfortunate that my team Manchester United is underperforming.
Timeline
HUMAN RESOURCE MANAGER
CHRISTIAN HEALTH ASSOCIATION OF GHANA(CHAG)
11.2018 - Current
MANAGER
FRONTLINE HOSTEL INVESTMENT LTD
01.2007 - 01.2017
PROFESSIONAL CERTIFICATION PROGRAM(PCP) -
ADMINISTRATION(HUMAN RESOURCE MGT OPTION) -
ACCOUNTANCY -
BUSINESS -
No Degree - LEADERSHIP AND MANAGEMENT
UNIVERSITY OF WASHINGTON
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