KINGSFORD ADENUTSI
ACCRA
Summary
A marketing professional with over 19 years experience in teaching, sales, marketing and customer Service. A charismatic, dependable and hardworking lecturer who has over eight (8) continuous years teaching experience at the undergraduate level in the university. Committed to providing students with the necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork.
Overview
23
23
years of professional experience
1
1
Certification
Work History
LECTURER (Voluntary)
University of Professional Studies, Accra (UPSA)
ACCRA
2022.08 - Current
- Conducting research and wrote scholarly articles for publication in academic journals.
- Delivering lectures to undergraduate classes of varying sizes.
- Assigning grades based upon student performance in class assignments and exams.
- Evaluating student performance through tests, quizzes, presentations, projects, or other assessments.
- Creating a positive learning environment by actively engaging with all students during class time.
- Attending conferences and workshops to stay up-to-date on best practices in higher education.
- Utilizing diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Delivering course lectures using modern technology such videos to enhance student comprehension.
- Evaluating student progress, delivering feedback for individual improvement.
- Engaging with students outside of lecture halls and classrooms through discussions and small group sessions.
- Promoting excitement among students in classroom through delivery of interesting topics.
- Explaining concepts through variety of methods, utilizing visual aids and analogies for key material.
- Using exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Identifying valuable online resources to use in conjunction with lectures and coursework.
- Participating in continuing development and training to bolster professional teaching skills.
LECTURER (PART-TIME)
PRESBYTERIAN UNIVERSITY, GHANA
TEMA CAMPUS
2017.08 - Current
- Teaching various subjects including: Strategic Management; Strategic Marketing Management; Research Methodology; Marketing Research; Electronic Marketing; Integrated Marketing Communications; Consumer Behavior; International Marketing; and Service Marketing.
- Conducting research and wrote scholarly articles for publication in academic journals.
- Developing syllabi, lesson plans and lecture materials for courses taught.
- Providing guidance to students on course selection, career planning, and other educational matters.
- Assigning grades based upon student performance in class assignments and exams.
- Delivering lectures to undergraduate classes at different levels.
- Organizing study groups and provided additional instruction outside of the classroom as needed.
- Evaluating student performance through tests, quizzes, presentations, projects, or other assessments.
- Mentoring undergraduate students with their research projects and dissertations.
- Involving in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Collaborating with colleagues to develop innovative teaching methods to engage students.
- Integrating technology into the classroom experience where appropriate.
- Utilizingdiverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Collaborating with fellow lecturers to design course content and teaching policies.
- Developing clear course syllabus incorporating essential content and responding to student interests.
- Explaining concepts through variety of methods, utilizing visual aids and analogies for key material.
- Encouraging students to actively participate in class through positive reinforcement and engagement techniques.
- Identifing valuable online resources to use in conjunction with lectures and coursework.
- Evaluating and supervised student activities and performance levels to provide reports on academic progress.
- Supervising dissertational research work to assist research publication process.
- Providing letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
LECTURER
University of Cape-Coast (Center of Distance Education))
TEMA
2015.08 - Current
- Teaching various subjects including: Strategic Management; Research Methods; International Business; and Consumer Behavior.
- Conducting research and wrote scholarly articles for publication in academic journals.
- Providing guidance to students on course selection, career planning, and other educational matters.
- Assigning grades based upon student performance in class assignments and exams.
- Evaluating student performance through tests, quizzes, presentations, projects, or other assessments.
- Creating a positive learning environment by actively engaging with all students during class time.
- Attending conferences and workshops to stay up-to-date on best practices in higher education.
- Reviewing textbooks for content accuracy before recommending them for adoption.
- Facilitating discussion forums among students on topics related to course material.
- Utilizing diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Evaluating student progress, delivering feedback for individual improvement.
- Developing lectures to accommodate for different learning styles, maximizing students' comprehension.
- Tailoring lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Assisting students during office hours to review material, explain exam questions and answer concerns.
- Encouraging students to actively participate in class through positive reinforcement and engagement techniques.
- Identifying valuable online resources to use in conjunction with lectures and coursework.
- Adapting methods of instruction and classroom materials to address individual student needs.
- Providing letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
RETAIL ADVISOR (TEAM LEAD)
Vodafone Ghana (Telecel)
ACCRA
2009.09 - 2018.11
- Provided customer service to shoppers by answering questions and offering advice on product selection.
- Collaborated with team members to ensure that all customers received prompt attention.
- Worked closely with management to ensure compliance with safety regulations.
- Organized promotional displays throughout the store in order to drive sales activity.
- Tracked customer feedback through surveys and other means in order to identify areas for improvement.
- Participated in weekly meetings to discuss upcoming promotions, new products.
- Adhered to company policies regarding returns and exchanges while maintaining excellent customer service standards.
- Assisted with training new employees on proper checkout procedures and customer service techniques.
- Created solutions for any customer complaints in a timely manner while following established protocol.
- Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
- Maintained consistent record of achieving or exceeding sales targets.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cross-sold products to boost overall sales purchases.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
CUSTOMER SERVICE PERSONNEL/SUPERVISOR (OneTouch)
GHANA TELECOM
ACCRA
2004.09 - 2009.08
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Maintained accurate records of customer interactions for future reference.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Monitored service desk ticket queues to facilitate timely response and resolution.
- Resolved customer complaints or answered customers' questions.
Sales Officer
GOLDEN IMPACT LIMITED
ACCRA
2002.01 - 2004.09
- Implemented promotional campaigns to boost sales volume.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Generated leads through networking, cold calls, and email campaigns.
- Provided exceptional customer service throughout the entire sales process.
- Prepared weekly reports summarizing current sales performance metrics.
- Used cold calling and networking to sell products and services.
TEACHER
CAMBRIDGE PREPARATORY SCHOOL
MANKESSIM
2001.09 - 2002.12
- Instructed students in math and science subjects.
- Monitored student behavior in classrooms, playgrounds and in the boarding since a doubled as the boys house-master.
- Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Established math and science club, named "Brilliant Club".
- Engaged two rivals schools in Mankessim in uncompromising mathematics and science quizzes namely: Sabs Preparatory School and Crossfields Preparatory School and won all competitions
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
Education
CHARTERED MARKETER - MARKETING
CAHRETERED INSTITUTE OF MARKETING, GHANA (CIMG)
ACCRA, GAHANA2023-05
PROFESSIONAL MARKETING CERTIFICATE (ProM) - MARKETING
CHARTERED INSTITUTE OF MARKETING, CIMG
ACCRA, GHANA2022-08
Master of Arts - MARKETING
UNIVERSITY OF GHANA BUSINESS SCHOOL
ACCRA, GAHANA2017-08
MEMBERSHIP CERTIFICATE - MARKETING
CHARTERED INSTITUTE OF MARKETING, GHANA (CIMG)
ACCRA, GHANA2015-12
CHARTERED MARKETER (CIM-UK) - MARKETER
CHARTERED INSTITUTE OF MARKETING, UK
UNITED KINGDOM (UK)2014-01
CHARTERED POSTGRDUATE DIPLOMA, CIM-UK - MARKETING
CHARTERED INSTITUTE OF MARKETING, (CIM-UK)
UNITED KINGDOM (UK)2014-12
PROFESSIONAL DIPLOMA IN MARKETING - MARKETING
CHARTERED INSTITUTE OF MARKETING, CIM-UK
UNITED KINGDOM (UK)2011-01
HIGHER NATIONAL DIPLOMA - MARKETING
CAPE-COAST TECHNICAL UNIVERSITY
CAPE-COAST, GHANA2000-08
Ph.D. - MARKETING
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)
ACCRASkills
- Information Literacy skills: Can easily find "difficult-to-search" papers
- Referencing skills using Endnotes software
- Skill of grouping models/diagrams
- Skill of reviewing thesis and other academic papers
- Collaboration: Very skillful in collaborations regarding writing academic papers, developing course outline and syllabi etc.
- Skillful in writing academic papers especially in identifying gabs in existing literature.
- Calm Under Pressure: Very skillful in management pressure
- Emotional Intelligence skill: self-awareness and emotional regulations
- Customer Service: As an experience customer service person, I always view my students as customers and therefore treat them as Kings
Affiliations
COMMUNITY SERVICE:
- Free refresher course on academic project writing in 2023 in PUG
- Prepared students for their project work defense since 2019
- Organised free Continuous Professional Development (CPD) short course for marketing students in 2020
- Serve as a volunteer for the Chartered Institute of Marketing, UK since 2016
Accomplishments
- Successfully co-authored and published three academic articles in decent journals
- 100% pass in principles of marketing in 2016, 2017 and 2018 in UCC
- Recorded 100% pass rate in International Marketing in 2016
- o Coached and led a professional team and one of them won a global award in Vodafone Ghana in 2018
Certification
- A licensed Chartered Marketer who can practice globally
References
References available upon request.
Timeline
LECTURER (Voluntary)
University of Professional Studies, Accra (UPSA)
2022.08 - Current
LECTURER (PART-TIME)
PRESBYTERIAN UNIVERSITY, GHANA
2017.08 - Current
LECTURER
University of Cape-Coast (Center of Distance Education))
2015.08 - Current
RETAIL ADVISOR (TEAM LEAD)
Vodafone Ghana (Telecel)
2009.09 - 2018.11
CUSTOMER SERVICE PERSONNEL/SUPERVISOR (OneTouch)
GHANA TELECOM
2004.09 - 2009.08
Sales Officer
GOLDEN IMPACT LIMITED
2002.01 - 2004.09
TEACHER
CAMBRIDGE PREPARATORY SCHOOL
2001.09 - 2002.12
CHARTERED MARKETER - MARKETING
CAHRETERED INSTITUTE OF MARKETING, GHANA (CIMG)
PROFESSIONAL MARKETING CERTIFICATE (ProM) - MARKETING
CHARTERED INSTITUTE OF MARKETING, CIMG
Master of Arts - MARKETING
UNIVERSITY OF GHANA BUSINESS SCHOOL
MEMBERSHIP CERTIFICATE - MARKETING
CHARTERED INSTITUTE OF MARKETING, GHANA (CIMG)
CHARTERED MARKETER (CIM-UK) - MARKETER
CHARTERED INSTITUTE OF MARKETING, UK
CHARTERED POSTGRDUATE DIPLOMA, CIM-UK - MARKETING
CHARTERED INSTITUTE OF MARKETING, (CIM-UK)
PROFESSIONAL DIPLOMA IN MARKETING - MARKETING
CHARTERED INSTITUTE OF MARKETING, CIM-UK
HIGHER NATIONAL DIPLOMA - MARKETING
CAPE-COAST TECHNICAL UNIVERSITY
Ph.D. - MARKETING
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)
- A licensed Chartered Marketer who can practice globally
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