C#
Khaled Al-Kafouri
Hardware Integration Engineer
Tanta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [hardware integrations] position. Ready to help team achieve company goals.
Possessing excellent client facing skills , natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Hardware Support Engineer
Multi-Level Group Misr (MLG)
06.2023 - Current
- preparing and configure all hardware component's with Kiosks
- Supervise all kiosk assembly and configuration during installation
- Ability to identify system and hardware problems
- Hardware diagnostics
- System analysis
- Fault detection and isolation
- Investigating system logs for unsuccessful transactions
- Cash recycler machine and POS firmware updates
- Flashing firmware on POS devices and cash machines
- Optimized process for building smart kiosks for distribution
- Hardware Support & Implementation Department
Team Lead – Field Support, Implementation & CIT.
Multi-Level Group Misr (MLG)
06.2021 - 06.2023
- Leading Technical Team to provide technical services to Smart Teller Machines, Payment methods
- Lead CIT team for STM replenishment procedures all over all locations within operation plan.
- Dealing with system issues, suggests to improve CIT process from technical and business background.
- Following system bugs, comments and follow developing cycle to improve system quality.
- Leading team for new implementation of payment solutions and other technologies.
- Take ownership of upgrading system, testing and evaluating new changes.
- Dealing with CCTV system and installation.
- Dealing with control board system and its configurations as part of security.
- Managing FS attendance schedule as per business requirements.
- Take ownership of hiring new Field Support, train, evaluate and assign to locations.
- Assign daily, weekly and monthly health check and maintenance.
- Involved with the team to build incident management system to as part of reporting and improving Product>
- On touch with different stakeholders for developing, implement and Solution's .
- Dealing and supporting hardware devices (Cash recycler, passport & A4 scanner, receipt & A4 printer, attended
- POS device, control board, QR & NFC readers.
- Dealing for installation and troubleshooting of CDM network connectivity.
- Providing supports to NTRA,MOJ services as service provider.
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Second Line Support Engineer
WE Company
07.2019 - 06.2021
- Communicated with clients to verify roots and causes of computer problems.
- Streamlined troubleshooting processes for faster issue resolution and improved customer satisfaction.
- Tested new software and hardware prior to deployment.
- Implemented proactive monitoring measures to identify potential issues before escalated, minimizing downtime.
- Coordinated with external vendors/suppliers during procurement of hardware and software, ensuring alignment with company standards and requirements.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Supported remote users with VPN access setup/configuration and troubleshooting connectivity problems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Information Technology
Egyptian Academy of Computers And Information Tech
Tanta, Egypt 05.2013 - 01.2017
Skills
Machine Learning
Software
C
Timeline
Hardware Support Engineer
Multi-Level Group Misr (MLG)
06.2023 - Current
Team Lead – Field Support, Implementation & CIT.
Multi-Level Group Misr (MLG)
06.2021 - 06.2023
Second Line Support Engineer
WE Company
07.2019 - 06.2021
Bachelor of Science - Information Technology
Egyptian Academy of Computers And Information Tech
05.2013 - 01.2017
Chess
- Chess players must remember the positions of pieces on the board and anticipate their opponent's moves, which can help to improve memory and recall.
- Chess requires players to think critically and analyze different scenarios in order to make the best possible moves, which can sharpen analytical skills and improve problem-solving abilities.
- Chess encourages players to explore different strategies and think outside the box , which can foster creativity and imagination.
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