Khadija Yahaya

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Developed strong customer relationships to encourage repeat business.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Aided in negotiation with vendors and suppliers to reduce overall costs.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
• Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost results.

• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Weekend school.

Diploma in Communication

• 4.19GPA

I did a 3months course at NIIT Kumasi.I couldn’t graduate because I had to go the University in September the month I was suppose to graduate.

I was the Senior Girls Prefect From 2016-2017 Accadamic Year.