Khadijah Saeed
Accra
Summary
Driven professional with a diverse background spanning administrative support at Cosmos Electricals Ghana to culinary expertise and accounting acumen. Excelled in enhancing customer relations and streamlining operations, achieving significant improvements in efficiency and service quality. Skilled in Microsoft Excel and team leadership, consistently delivering results beyond employer expectations.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Cosmos Electricals Ghana
Airport
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Chef
ICC Plastics
Tema
07.2020 - 04.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Cooked memorable dishes that brought new customers into establishment.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Collaborated with staff members to create meals for large banquets.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Chef
Betonsa Ghana Limited
Adenta , SDA
03.2018 - 03.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Accounting and Sales Assistant
Shakuur Enterprise
Accra
01.2017 - 02.2018
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Implemented new procedures in accounts payable department that improved payment processing time while maintaining accuracy standards.
- Contributed to budget preparation by analyzing historical data and forecasting future expenses with a high level of accuracy.
- Conducted financial analysis using various metrics, assisting management in decision-making processes related to cost control and revenue optimization.
- Managed expense reporting process by reviewing submitted reports for compliance with company policy, ensuring timely reimbursement for employees .
- Prepared sales invoices and purchase orders, ensuring accurate billing information and timely processing of payments.
- Reduced outstanding receivables by diligently monitoring customer accounts and promptly following up on overdue payments.
- Assisted in closing monthly financial reports, ensuring accurate representation of the company''s financial position.
- Participated in staff training sessions aimed at improving overall understanding of accounting principles among non-accounting personnel.
- Streamlined accounting processes for increased efficiency, implementing automated systems to reduce manual data entry.
- Enhanced team collaboration with effective communication in both sales and accounting departments.
- Maintained accurate sales commission records, ensuring timely payments to sales staff while adhering to company policies and procedures.
- Coordinated with the sales department to ensure proper documentation of transactions, minimizing errors and discrepancies in records.
- Monitored inventory levels to maintain optimal stock balance, reducing carrying costs and preventing stockouts.
- Maintained organized filing system for all accounting documents, facilitating easy access to important information when needed.
Education
Bachelor Of Arts - Accounting
Islamic University College
Accra -GhanaSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Database entry
- Verbal Communication
- Data organization
- Document Management
- Data Management
- Event Coordination
- Social media knowledge
- Internet Research
- Business Administration
- Account Management
- Supervising staff
- Accounting Support
- Staff Management
- Inventory Systems
- Office Equipment Maintenance
- Reception oversight
Languages
English
Upper intermediate (B2)
Timeline
Administrative Assistant
Cosmos Electricals Ghana
08.2022 - Current
Chef
ICC Plastics
07.2020 - 04.2022
Chef
Betonsa Ghana Limited
03.2018 - 03.2020
Accounting and Sales Assistant
Shakuur Enterprise
01.2017 - 02.2018
Bachelor Of Arts - Accounting
Islamic University College