Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
CustomerServiceRepresentative

Khadija Mohammed

Accra

Summary

To build a career that will enable me fit into a growing global working community, where I can get the opportunity to use my capabilities by fulfilling the organizational goal, accepting tasks to meet what is required of me and advancing my career through continuous learning and commitment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Kadi2ray Enterprise
01.2021 - Current
  • Electronic money Transactions agent(Mobile Money Agent);
  • Money Transfer and withdrawals for customers
  • Assist customers to save or deposit funds into their accounts
  • Assist customers in reversal of wrong transfers
  • Wholesaler of food commodities.

Primary School Teaching Volunteer

Guidance Academy
09.2019 - 08.2020
  • Monitored time during attendance, breaks and class changes.
  • Scheduled meetings with parents to discuss students' progress and classroom behavior.
  • Provided tutorials to students on general study areas in class and privately.
  • Evaluated student performance regularly through formative assessments.

Research Assistant

EQUIP GH/ WITS Health Consortium
12.2017 - 01.2018
  • Research Assistant for HIV/AIDS control and reduction program;
  • Reviewing of patients folder
  • Data entry of patients information
  • Making follow up on patients on treatment and recommending regular checkup.
  • Reporting and presenting information on patients who are active on drugs,dead and defaulters.

Intern

Practicum
05.2016 - 06.2016
  • Practicum with YARO (Youth Advocacy and Reproductive Organization) in the Wa municipality of the Upper West Region;
  • Sensitization on youth reproductive health in villages.
  • Education on the importance of saving and budgeting .

Teaching Assistant

University for Development Studies
09.2016 - 08.2017
  • Teaching Assistant at the faculty under the Ghana National Service Scheme.

Retail Sales Volunteer

HabiShab Cosmetics
11.2014 - 08.2015
  • Help maintain a clean working environment, organize and rearrange products on shelves to increase public interest and attendance rates.
  • Attend to customers and recommend products to them
  • Record daily sales, take stock and report to the owner of the shop.

Education

Undergraduate - Bachelor of Arts in Development Education with Second Class Honors (Upper Division)

University for Development Studies
Tamale, Ghana
07.2016

Deutcher Akademischer Austauschdienst (D.A.A.D) - International Student Exchange Program

University of Düsseldorf
Germany
09.2012

High School - West African Senior Secondary School Certificate Examination - Business Studies

Odorgonno Secondary School
05.2008

Skills

  • Good analytical and planning skills
  • Good accuracy and attention to detail
  • Customer Data Confidentiality
  • Follow-up skills
  • Assertiveness
  • Teamwork and Collaboration
  • Policies and Procedures Adherence
  • Customer Relations
  • Complaint Handling

Activities

  • A voluntary farm worker at Mojado, a rural area in the Nanumba south district of northern Ghana and the Wa West and East districts of the Upper West Region of Ghana (June-July, 2010 & 2011)
  • Research supervision and academic publication capacity building workshop (U.D.S) - Tamale (July,2017)
  • African Leadership Lectures (African Development From To Union-UDS) - Tamale (April,2017)
  • Social Entrepreneurship for Development (U.D.S) - Tamale (March,2017)

References

  • Dr. Mohammed Hadi Abdul-Ganiy Bolaji, Lecturer, School of Business and Law- U.D.S, (+233)246476448, bganiy@uds.edu.gh
  • Dr. Issah Mohammed, Lecturer and Head of Department, Faculty of Education - UDS, (+233)-55-500-2049, imohammed@uds.edu.gh
  • Mr. Mohammed Fauzi, Head Teacher, Guidance Academy, (+233)-24-794-8109, fauziano85@gmail.com
  • Mr. Sidney Danso, Field coordinator/ supervisor - EQUIP GH/ WITS Health Consortium, (+233)245476536
  • Gilbert Osei Boakye, Director-Youth Advocacy Reproductive Health Organization,(+233)244625120.Emai:gildertosei@gmail.com

Timeline

Customer Service Representative

Kadi2ray Enterprise
01.2021 - Current

Primary School Teaching Volunteer

Guidance Academy
09.2019 - 08.2020

Research Assistant

EQUIP GH/ WITS Health Consortium
12.2017 - 01.2018

Teaching Assistant

University for Development Studies
09.2016 - 08.2017

Intern

Practicum
05.2016 - 06.2016

Retail Sales Volunteer

HabiShab Cosmetics
11.2014 - 08.2015

Undergraduate - Bachelor of Arts in Development Education with Second Class Honors (Upper Division)

University for Development Studies

Deutcher Akademischer Austauschdienst (D.A.A.D) - International Student Exchange Program

University of Düsseldorf

High School - West African Senior Secondary School Certificate Examination - Business Studies

Odorgonno Secondary School
Khadija Mohammed