ERIC JACKSON ADU BOAHENE
Bolgatanga
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Blue Sky Hotel
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Housekeeping Aide
Sand Gardens Hotel
01.2022 - 01.2023
- Adhered to optimal standards for cleanliness, appearance and service.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding high standard of cleanliness at all times.
- Prepared rooms with top-notch standards every time.
Bar Waiter
Blue Line Pub
09.2021 - 12.2021
- Maintained clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Maintained positive, professional demeanor even during high-pressure situations, promoting team-oriented work environment.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Education
High School Diploma -
Fomena T.I Ahmadiyya Senior High School
09.2022
Anglican Junior High School
06.2019
Skills
- Customer service
- Dining area maintencance
- Menu recommendation
- Listening skills
- Strong multitasking
- Order taking
Languages
English
Intermediate (B1)
References
Mr. Mathew Amoah
The General Manger
Blue Sky Hotel
0559507040
Mr. Meshach Ampofo
The Engineer
Blue Sky Hotel
0244416413
Timeline
Front Desk Receptionist
Blue Sky Hotel
02.2023 - Current
Housekeeping Aide
Sand Gardens Hotel
01.2022 - 01.2023
Bar Waiter
Blue Line Pub
09.2021 - 12.2021
Anglican Junior High School
High School Diploma -
Fomena T.I Ahmadiyya Senior High School
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