Kevin Gyau Agyapong
Accra,AA
Summary
Diligent and success-oriented professional with extensive experience in administrative support, customer service and sales development. Proven track record of increasing operational efficiency and driving customer satisfaction through effective communication and problem-solving skills. Adept at managing multiple responsibilities in fast paced- environments with a strong focus on delivering exceptional service and achieving targets. Proficient at all things computers, especially the Microsoft Office Suite and database programs. Committed to continuous improvement and leveraging diverse skill sets to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Sales Development Representative
Documatic
03.2023 - Current
- Search on various social media platforms such as X, LinkedIn etc., for prospects and come up with personalized ideas that would make them respond to a cold email.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Set a meeting with the Account Executive to close the meeting.
Bolt Customer Service Advisor (CSA)
Majorel Ghana
08.2022 - 01.2023
- Advised and interacted with customer to handle complaints, process orders and provide information about organization services in order to ensure customer satisfaction;
- Provided quality solutions to questions or requests from customers or the public;
- Frequently updated and enlightened customers on new service charges; and
- Drafted correspondence on client-related issues; prepare and update reports, and other forms of documentation.
Administrative Assistant
Ministry of Aviation
09.2018 - 12.2019
- Compressed large volume Bilateral Air Service Agreements into tables using Microsoft excel within 4 days to conserve 90% of document review time and accelerate decision making;
- Spearheaded administrative support to a 12-member budget committee and distributed copies of the budget reading outcomes to the Ministry of Finance to facilitate approval;
- Reduced workload of senior colleagues by representing them in up to 4 meetings weekly and recording minutes for review and later submission to the director;
- Tracked man-hours of about 27 employees using a Microsoft Excel database; this helped in evaluation and rewarding of competent staff at the end of the year;
- Coordinated the receipt, documentation and dispatch of a weekly average of 20 letters internally; and
- Slashed document review time by 90% to accelerate management decision-making.
Education
Master of Science - MSc. in Defence And International Politics.
Ghana Armed Forces Command And Staff College.
08.2022
Bachelor of Arts - Political Science And Theatre Arts
University of Ghana, Legon.
Accra, Ghana11.2018
West African Senior School Certificate Examination -
Adisadel College
Cape Coast, Ghana05.2014
Skills
- Goal-oriented mindset
- Email outreach
- Strategic Thinking
- Customer Relationship Building
- Problem- solving
- Conversant with Research techniques
- Teamwork and Collaboration
- Attention to Detail
- Task Prioritization
- Excellent Communication
Additional Information
Referees.
Dr. Boni Yao Gebe
Senior Lecturer
University of Ghana
+233 (0)20 721 1256
Timeline
Sales Development Representative
Documatic
03.2023 - Current
Bolt Customer Service Advisor (CSA)
Majorel Ghana
08.2022 - 01.2023
Administrative Assistant
Ministry of Aviation
09.2018 - 12.2019
Master of Science - MSc. in Defence And International Politics.
Ghana Armed Forces Command And Staff College.
Bachelor of Arts - Political Science And Theatre Arts
University of Ghana, Legon.
West African Senior School Certificate Examination -
Adisadel College
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