Keshia Asieduwaa Diawuo
Summary
I am a detail-oriented professional with over [6 years] of experience in customer service and hospitality, passionate about delivering exceptional support and streamlining processes. Skilled in managing schedules, handling client inquiries, and maintaining a positive customer experience. Currently seeking remote opportunities as a Customer Care Representative or Virtual Assistant where I can leverage my organizational skills, multitasking abilities, and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Gravity Luxury Lofts
10.2021 - Current
- As the Front Desk Supervisor, I oversee daily operations at the front desk, ensuring smooth check-ins, check-outs, and exceptional guest service. I lead, train, and motivate the front desk team while addressing guest inquiries and concerns promptly and professionally.
- Key Responsibilities:
- Guest Services:
- Welcome and assist guests during check-in and check-out processes
- Handle guest complaints, concerns, and special requests efficiently.
- Ensure all guests receive a personalized and high-quality service experience.
- Supervision and Team Management:
- Supervise front desk staff to ensure policies and procedures are followed.
- Train and mentor team members to improve performance and service quality.
- Schedule shifts and manage workload to ensure proper staffing levels.
- Operations Management:
- Monitor daily front desk operations to ensure efficiency and accuracy.
- Perform audits on reservations, payments, and guest accounts to ensure compliance.
- Collaborate with other departments (housekeeping, maintenance) to address guest needs.
- Financial Responsibilities:
- Handle cash, credit card transactions, and reconcile accounts at the end of shifts.
- Assist in meeting revenue targets by promoting upselling and cross-selling.
- Administrative Duties:
- Maintain accurate records of guest interactions and operational activities.
- Prepare reports and communicate updates to the Front Office Manager.
- Ensure adherence to health, safety, and security standards
Receptionist/Administrative Assistant
Lusso Privato Residence
06.2020 - 09.2021
- I welcome and check-in guests, making a warm and professional first impression. Kindly and promptly address guest inquiries, requests, and concerns. Provide information about hotel services, amenities, and local attractions. Coordinate with other hotel departments to fulfill guest needs and requests.
Education
Diploma in Journalism And Media Studies - Broadcast Journalism
Institute Of Commercial Studies
Uk High School Diploma -
Business Senior High
Tamale Skills
- Customer Service
- Communication
- Time Management
- Team Building
- Skilled Multi-tasker
- Problem Solving
- Remote collaboration tools
- Crm software proficiency
Languages
English
Proficient
C2
Timeline
Front Desk Supervisor
Gravity Luxury Lofts
10.2021 - Current
Receptionist/Administrative Assistant
Lusso Privato Residence
06.2020 - 09.2021
Diploma in Journalism And Media Studies - Broadcast Journalism
Institute Of Commercial Studies
High School Diploma -
Business Senior High