Hi, I’m
Kenneth Mbah Kanzoni
Summary
Highly skilled Individual with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
10
years of professional experience
Work History
Zenith Bank Ghana Limited
Relationship Manager
05.2023 - Current
Job overview
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Analyzed market trends and identified potential new customers through research activities.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Developed strategies to attract new customers while retaining existing ones.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
Zenith Bank Ghana Limited
Personal Assistant
10.2020 - 05.2023
Job overview
- Developed processes for efficient workflow within the departmental structure.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Performed calendar management and scheduling of appointments for the executive.
GCB Bank Ghana
National Service Person
11.2014 - 12.2015
Job overview
- Customer Service: Attending to customer requirements and complaints.
- ATM Operations : responsible for the day-to-day ATM operations ,including loading cash and first level support
Education
Wisconsin International University College, Accra
Bachelor of Science from Marketing
10-2019
Accra Technical University
Higher National Deploma from Marketing
08-2015
Skills
- Loans
- Solution management
- Banking
- Relationship building and management
- Effective customer communication
- Client engagement
- Customer education and consulting
- Customer service
- Critical thinking
- Written and verbal communication
Languages
English
First Language
Timeline
Relationship Manager
Zenith Bank Ghana Limited
05.2023 - Current
Personal Assistant
Zenith Bank Ghana Limited
10.2020 - 05.2023
National Service Person
GCB Bank Ghana
11.2014 - 12.2015
Wisconsin International University College
Bachelor of Science from Marketing
Accra Technical University
Higher National Deploma from Marketing
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