Kenneth Kwaku Ntibrey
Tema
Summary
Results-driven Warehouse Manager with expertise in safety compliance, inventory management, and logistics coordination. Proven ability to enhance operational efficiency and mentor teams to achieve goals.
Overview
18
18
years of professional experience
Work History
Warehouse Manager
Marado Company Limited
Tema
11.2024 - Current
- Managed daily warehouse operations and ensured efficient workflow.
- Enforced compliance with safety regulations and company policies in the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
Senior Content Analyst
Majorel Ghana Limited
11.2022 - Current
- Developed guidelines for content creation and management across platforms.
- Analyzed content strategies to enhance customer engagement and satisfaction.
- Reviewed and edited content for consistency, clarity, and quality assurance.
- Mentored junior analysts on best practices in content analysis and strategy.
- Assisted with the development of social media strategies as needed.
Senior Call Center Representative
MTN Ghana Limited
Tema
01.2016 - 04.2022
- Managed high-volume customer inquiries with professionalism and efficiency.
- Resolved customer issues through effective communication and problem-solving techniques.
- Trained new representatives on call handling procedures and company policies.
- Documented customer interactions accurately in the CRM system for future reference.
- Developed strategies for improving customer service processes and response times.
IT Field Support Technician
Omaroil Company Limited
Tema
04.2012 - 12.2015
- Diagnosed and resolved hardware and software issues for end-users.
- Provided on-site support for IT equipment and systems installations.
- Documented technical processes and solutions for future reference.
- Assisted in maintaining inventory of IT supplies and equipment.
- Ensured compliance with company IT policies and security protocols.
Sales Manager
Vanguard Life Insurance Company
Tema
04.2009 - 03.2012
- Led a team of sales representatives to achieve monthly targets.
- Developed training programs for new sales staff and ongoing coaching.
- Analyzed market trends to identify opportunities for product promotion.
- Managed client relationships to ensure satisfaction and retention.
- Managed daily operations of sales department, including supervision of staff members.
Assistant Manager
Soriania Hotel
Spintex, Accra
11.2007 - 03.2008
- Assisted in managing daily hotel operations and guest services.
- Facilitated training for new staff on hotel policies and procedures.
- Supported inventory management by tracking supplies and ordering essentials.
- Handled guest inquiries and complaints with a professional demeanor.
Education
Bachelor of Science - Banking And Finance
Datalink University College
Tema, Ghana06-2012
High School Diploma -
Ofori Panin Senior High School
New Tafo, ER, Ghana01-2003
Some College (No Degree) - Computer Engineering
Kings Computer Education College
Nkawkaw, ER, GhanaSkills
- Safety compliance
- Inventory management
- Order fulfillment
- Warehouse logistics
- Logistics coordination
- Goal setting
- Mentoring and training
- Policy development
- Conflict resolution
- Quality management
- Database documentation
- Content strategy
- Quality assurance
- Data analysis
- Warehouse operations
- Team leadership
- Effective communication
- Training development
Languages
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Warehouse Manager
Marado Company Limited
11.2024 - Current
Senior Content Analyst
Majorel Ghana Limited
11.2022 - Current
Senior Call Center Representative
MTN Ghana Limited
01.2016 - 04.2022
IT Field Support Technician
Omaroil Company Limited
04.2012 - 12.2015
Sales Manager
Vanguard Life Insurance Company
04.2009 - 03.2012
Assistant Manager
Soriania Hotel
11.2007 - 03.2008
Bachelor of Science - Banking And Finance
Datalink University College
High School Diploma -
Ofori Panin Senior High School
Some College (No Degree) - Computer Engineering
Kings Computer Education College