Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Communication Skills
Leadership Experience
Extracurricular Activities
References
Languages
Timeline
Generic

Kenneth Igiri

Accra

Summary

Results-driven Enterprise Architect knowledgeable about technology leadership, legacy modernization, platform design and application development. Good strategic and tactical planning, project management and team leadership skills. Ready to bring almost two decades of cognate experience and professional training in IT infrastructure, application support, data management, cloud computing, ITSM, TOGAF and Agile to a challenging new role.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Enterprise Architect

Mastercard Foundation
02.2023 - Current
  • Developed four core documents required t drive Enterprise Architecture governance within three months of resumption - Architecture Policy, Architecture Principles, Architecture Charter, Architecture Development Process.
  • Designed and deployed a structure for processing architecture tasks and curating architecture artifacts using existing tools within the first six months of resumption.
  • Launched a pilot of Design Forum - a cross-functional group for scrutinizing solution architectures and achieving consensus within the first six months of resumption.
  • Developed a system for documenting architecture of current and future solutions using existing tool - Microsoft stack - within the first four months of resumption.
  • Enhanced collaboration between IT teams, establishing clear communication channels and documentation standards - the Technology Solution Forum.

Enterprise Architect | Manager | Ag. Head, Enterprise Architecture Core Team

eProcess International S.A., Ecobank Group
07.2019 - 02.2023
  • Currently leading a team of architects managing for Ecobank Group’s Design Coordination Process and Enterprise Architecture Management (Transitioned to Lead in 2021)
  • Routine communication of strategic insights to top management through high-quality monthly reports developed on Microsoft PowerPoint and other tools
  • Routine tracking and presentation of Demand Management reports based on predictive analytics and PowerBI visualization
  • Drafted conceptual and logical data models for high-level system planning tasks, optimizing each model to customers' needs and budgets.
  • Developed Data Architecture and Standards for Ecobank Group’s Data Governance programme as well as original blueprint document for Ecobank’s cloud adoption programme
  • Designed and championed consolidation of RTGS interface across 14 affiliates as part of application rationalization initiative
  • Championed adoption of Orbus iServer Enterprise Architecture Tool for centralized management of architecture artifacts; responsibility for managing architecture repository for Ecobank.
  • Enhanced collaboration between IT teams, establishing clear communication channels and documentation standards through Design Forum and Central Design Authority.
  • Worked effectively in Agile environments to maintain efficient project work.
  • Drove standardization efforts for technology platforms, reducing complexity while improving overall maintainability across the organization.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Senior Service Officer, 2nd Level Support | Asst. Manager | Ag. Head, Enterprise Database Operations

eProcess International S.A., Ecobank Group
05.2013 - 07.2019
  • Designed and deployed HA & DR using Microsoft SQL Server AlwaysOn FCI and AlwaysOn AG
  • Consolidated enterprise SQL Server databases using clustering and stacking
  • Managed Oracle RAC instances for Core Banking and other applications
  • 2016: Managed a team of 16 DBAs supporting Ecobank Group’s 70+ Oracle, Microsoft SQL Server and MySQL Databases.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Evaluated team performance regularly, identifying areas of improvement and implementing necessary changes for better results.
  • Cross-trained and provided backup support for organizational leadership.
  • Led regular team meetings to discuss performance metrics, share best practices, and devise strategies for continuous improvement in service delivery.
  • Enhanced customer satisfaction by effectively addressing and resolving complex service issues.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Service Supervisor, 2nd Level Support | Asst. Manager | Ag. Head, Enterprise Database Operations

eProcess International S.A., Ecobank Group
01.2012 - 05.2013
  • Managed SQL Server instances across Ecobank Group
  • Developed Hardening Standards in line with PCI-DSS for Ecobank Group’s cardholder data environment
  • Implemented hardening for Ecobank group’s Postilion databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns such as high availability and disaster recovery.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others within and beyond the database team.
  • Handled escalated customer complaints professionally, working towards satisfactory resolutions for all parties involved.

Customer Service Engineer

Integrated Turnkey Solutions, Airtel Nigeria
08.2009 - 01.2012
  • Managed BMC Remedy Action Request System for ITSM
  • Managed MS Office SharePoint and MS SQL Server cluster
  • Deployed customizations on BMC Remedy Action Request System for Call Centre.
  • Mentored junior engineers, sharing best practices that contributed to improved team performance over time.

Service Desk

Integrated Turnkey Solutions, Airtel Nigeria
07.2007 - 08.2009
  • Managed BMC Remedy Action Request System for ITSM
  • Managed MS Office SharePoint and MS SQL Server cluster
  • Deployed customizations on BMC Remedy Action Request System for Call Centre
  • Managed IT incidents based on ITIL
  • Performed First Call Resolution for IT users in Airtel Nigeria
  • Performed routine data analysis using BMC Remedy and MS Excel.

Education

Master of Science - Enterprise Architecure

Arden University
London, United Kingdom
12.2023

MBA - Business Administration And Management

UNICAF University
Larcana, Cyprus
01.2020

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Federal University of Technology, Owerri
Imo State, Nigeria
12.2004

Skills

  • Strategic Leadership
  • Written & Oral Communication
  • Critical Thinking & Decision-Making
  • IT Service Management
  • Database Management
  • Cloud Computing
  • Digital Transformation
  • Enterprise Applications
  • Solution Architecture & Modelling

Accomplishments

  • Implemented hardening for PCIDSS compliance in Ecobank Group's Microsoft SQL Server environment hosting card data for Postilion - an electronic financial transaction platform.
  • Designed and built Ecobank Microsoft SQL Server Failover Cluster Instances with instance stacking and disaster recovery using Transaction Log Shipping to provide aggressive consolidation and maximum availability simultaneously.
  • Led a database team which managed over seventy Oracle, Microsoft SQL Server and MySQL databases implementing/supporting features like Oracle Dataguard, Address Windowing Extensions, Data Compression, Database Defragmentation, Automated Index Maintenance, Automated Backups using SQL Server Jobs, Database Mail, AlwaysOn Availability Groups, AlwaysOn Failover Cluster Instances and more.
  • Worked with Orbus iServer and the architecture team as lead to roll out Ecobank Group's first Enterprise Architecture tool as part of efforts to drive maturity of architecture practice in the bank.
  • Led the consolidation of a Realtime Gross Settlement (RTGS) solution previously running across eight Francophone countries to centralized infrastructure working with engineering, business and project management teams.
  • Drafted Business Capability Maps for the first time in the Mastercard Foundation to capture business capabilities, estimate maturity and criticality of each capability and visually associate current and future technology solutions while scoring the people, process and technology dimensions.
  • Led the pilot and adoption of formal, routine, collaborative architecture conversations within the technology team for solutions being rolled out in the Mastercard Foundation - the Technology Solution Forum.


Certification

  • Google Digital Skills for Africa
  • Administering a SQL Database Infrastructure
  • The Open Group Architecture Framework (TOGAF 9.2)
  • First Line Manager Development Programmme (CCL)
  • Microsoft Certified Technology Specialist
  • AWS Certified Solutions Practitioner
  • AWS Certified Solutions Architect
  • IT Infrastructure Library v3 Intermediate
  • IT Infrastructure Library v3 Foundation
  • SQL Server 2008, Database Development
  • SQL Server 2008, Implementation and Maintenance
  • Microsoft Windows Vista Configuration
  • IT Infrastructure Library v2 Foundation

Communication Skills

My experience in leadership and strategic roles has given me the opportunity to hone my skills in oral, written and visual communication. I have mastered the use of essential tools and skills to obtain top management buy-in, socialize new processes across the organization, and engage external vendors effectively.

Leadership Experience

Over the course of a 16-year long career, I have led three teams – service management, database operations and Enterprise architecture. My approach is a mix of transformational, participatory and servant leadership. Over the years, I have developed a management style that empowers people, promotes shared responsibility and paints a clear picture of the future and what is in it for everyone.

Extracurricular Activities

Technical Writer for SQL Server Central Technical Writer for MS SQL Tips Technical Writer for Coding Site Youth Church Facilitator Mentor, Central Leadership Programme Active Bloggler/Vlogger

References

Available upon request.

Languages

English
Advanced (C1)
French
Beginner (A1)

Timeline

Enterprise Architect

Mastercard Foundation
02.2023 - Current

Enterprise Architect | Manager | Ag. Head, Enterprise Architecture Core Team

eProcess International S.A., Ecobank Group
07.2019 - 02.2023

Senior Service Officer, 2nd Level Support | Asst. Manager | Ag. Head, Enterprise Database Operations

eProcess International S.A., Ecobank Group
05.2013 - 07.2019

Service Supervisor, 2nd Level Support | Asst. Manager | Ag. Head, Enterprise Database Operations

eProcess International S.A., Ecobank Group
01.2012 - 05.2013

Customer Service Engineer

Integrated Turnkey Solutions, Airtel Nigeria
08.2009 - 01.2012

Service Desk

Integrated Turnkey Solutions, Airtel Nigeria
07.2007 - 08.2009

Master of Science - Enterprise Architecure

Arden University

MBA - Business Administration And Management

UNICAF University

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Federal University of Technology, Owerri

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Kenneth Igiri