Kenneth Adjei
IT Technician / Consultant
Accra,Ghana
Summary
Confident Computer Technician with expertise in help- desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician / Manager position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
Patfat Enterprise
09.2019 - Current
- Monitor office PCs, networks and mobile devices.
- Oversee systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for video conferencing.
- Configuring systems according to the prescribed software and hardware frameworks.
- Perform troubleshooting task to correct computer hardware and software malfunctions.
- Connect computers to network and peripheral equipment.
- Set up and maintain user accounts and client access.
- Diagnose and troubleshoot hardware, software and network issues.
- Respond to client inquiries and provide technical assistance over phone and in person.
- Configure hardware, devices, and software to set up work stations for employees.
- Installing, configuring and maintaining computer systems and network connections.
- Install and configure operating systems and applications (Windows / Linux).
IT Field Support Technician
Ghana Armed Forces
08.2018 - 08.2019
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected and tested faulty circuit boards and microprocessors.
- Performed maintenance duties and safely handled chemicals and solutions.
Hardware and Network Administrator
Principal's University College
06.2016 - 02.2017
- Installed, configured and supported local area network (LAN), and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN administration, maintenance, and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Assisted Students in troubleshooting issues and closing calls.
- Implemented network security measures to minimize data loss.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Education
Certificate - Cyber Security
Open Labs Ghana
Accra, Ghana09.2023
Bachelor of Science - Information Technology
Shiv-Indian Institute of Management And Technology
Accra, Ghana02.2019
Professional Diploma - System Engineering
Intercom Programming And Manufacturing Co (IPMC)
Accra, Ghana01.2015
Skills
- Helpdesk Services
- Peripheral Repair
- Computer System Diagnostics Software
- Organizational Skills
- Hardware and Software Configuration
- Updating Software
- Wireless Networking
- Application Installation
- Printers and Peripherals
- Network Maintenance
- Peripherals Maintenance
- Troubleshooting and Diagnostics
- Technical Support
- Operation System Software
- Microsoft Windows and Office
- Computer Hardware Knowledge
- Configuring Devices
- Computer System Maintenance
- Microsoft Certification
- Computer Configurations
- LAN and WAN Assessment
- Data Connectivity
- User Experience
Certification
- Personal Leadership and Communication Skills, The Way To Happiness Foundation, Ghana - 2012
Languages
English
Advanced (C1)
Timeline
IT Technician
Patfat Enterprise
09.2019 - Current
IT Field Support Technician
Ghana Armed Forces
08.2018 - 08.2019
Hardware and Network Administrator
Principal's University College
06.2016 - 02.2017
Certificate - Cyber Security
Open Labs Ghana
Bachelor of Science - Information Technology
Shiv-Indian Institute of Management And Technology
Professional Diploma - System Engineering
Intercom Programming And Manufacturing Co (IPMC)
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