Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Odartey Lankai

Opposite St. Peter's Mission School, Madina

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling.Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

5
5
years of professional experience

Work History

Bank Teller

United Bank For Africa
09.2022 - 03.2024
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Administrative Assistant Intern

37 Military Hospital
08.2020 - 08.2021
  • Facilitated seamless onboarding process for new employees by preparing training materials and coordinating orientation sessions.
  • Served as liaison between departments, fostering open lines of communication to support collaborative problem-solving efforts.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Prepared and edited documents and reports for quality and accuracy.
  • Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Entered data into system and accurately updated customer accounts.

Research Intern

Ghana Atomic Energy Commission (BNARI)
06.2019 - 08.2019
  • Collaborated with team members for successful completion of research projects on time and within budget.
  • Enhanced research efficiency by streamlining data collection and analysis processes.
  • Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.

Education

Bachelor Of Applied Science - Agriculture

Kwame Nkrumah University of Science And Technology
Kumasi
08.2020

General Science

St Thomas Aquinas Senior High School
Cantoments, Osu
2016

Skills

  • Sales and Cross-Selling
  • Data Entry Efficiency
  • Customer relationship development
  • Financial product knowledge
  • Cash counting
  • Cash handling and management
  • Microsoft suite
  • Computer literacy
  • Administrative support

Timeline

Bank Teller

United Bank For Africa
09.2022 - 03.2024

Administrative Assistant Intern

37 Military Hospital
08.2020 - 08.2021

Research Intern

Ghana Atomic Energy Commission (BNARI)
06.2019 - 08.2019

Bachelor Of Applied Science - Agriculture

Kwame Nkrumah University of Science And Technology

General Science

St Thomas Aquinas Senior High School

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Kelvin Odartey Lankai