Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
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KELVIN ATO OSEI ANANE

Accra

Summary

Resourceful Support Team Member known for high productivity and efficient task completion. Skilled in technical troubleshooting, customer communication, and workflow optimization. Excel in problem-solving, adaptability, and teamwork.

Overview

7
7
years of professional experience

Work History

E-banking Support Team Member

First Atlantic Bank Ghana
Accra
12.2023 - Current
  • Provide personalized assistance to customers navigating various e-banking platforms, ensuring a smooth and user-friendly experience
  • Address and resolve customer inquiries and challenges related to online transactions, account accessibility and e-banking services
  • Maintain open and effective communication channels with customers through phone, email, and live chat
  • Proactively engaged customers to gather feedback, understand concerns, and provide empathetic assistance
  • Investigate and troubleshoot technical and non-technical issues reported by customers, collaborating with relevant teams to ensure timely resolutions
  • Communicate technical updates and new features to customers in a clear and understandable manner

Administrative Assistant

Parliament House of Ghana
Accra
11.2022 - 12.2023
  • Prepared and distributed memos to committee members, to convey important updates, reminders, and announcements and ensured the memos are concise, clear, and effectively conveyed the intended message
  • Responded to inquiries and provided timely and accurate information regarding committee meetings
  • Stayed updated on parliamentary procedures, guidelines, and best practices related to committee operations
  • Identified opportunities for streamlining processes, improving efficiency, and enhancing the quality of deliverables

Finance Intern

Parliament House of Ghana
Accra
07.2021 - 09.2021
  • Conducted thorough research to gather and analyze relevant information, and supporting the preparation of comprehensive financial reports and impactful presentations
  • Collaborated with fellow interns and team members, to effectively complete assigned special projects under the guidance of the clerk
  • Exemplified professionalism and maintained utmost confidentiality while handling sensitive financial information, earning trust and respect within the committee

Customer Service Intern

Consolidated Bank of Ghana (CBG)
Accra
07.2019 - 08.2019
  • Provided information and guidance to customers regarding various banking products and services and resolved customer inquiries and complaints in a professional and timely manner
  • Handled customer account maintenance tasks, including updating personal information and processing account closures
  • Cross-referenced files and documents to ensure accuracy of customer information and account details

Corporate and Investment Banking

Stanbic Bank Ghana
Accra
07.2018 - 09.2018
  • Provided exceptional client coverage support, meticulously verifying and validating client-provided information to ensure seamless creation of business
  • Demonstrated strong written communication skills by crafting polished minutes and memos, delivering concise and professional documentation that effectively captured key discussions and decisions
  • Leveraged meticulous attention to detail to maintain accurate records, facilitating efficient collaboration and enhancing overall organizational effectiveness
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Bachelor of Arts - Political Science, Geography

University of Ghana
10.2022

Skills

  • E-banking support
  • Customer service
  • Technical troubleshooting
  • Account management
  • Communication skills
  • Feedback collection
  • Client engagement
  • Team collaboration
  • Confidentiality maintenance
  • Time management
  • Multitasking capacity
  • Problem-solving abilities

References

Referee is available upon request

Accomplishments

  • Team lead for service personnel at Parliament

Timeline

E-banking Support Team Member

First Atlantic Bank Ghana
12.2023 - Current

Administrative Assistant

Parliament House of Ghana
11.2022 - 12.2023

Finance Intern

Parliament House of Ghana
07.2021 - 09.2021

Customer Service Intern

Consolidated Bank of Ghana (CBG)
07.2019 - 08.2019

Corporate and Investment Banking

Stanbic Bank Ghana
07.2018 - 09.2018

Bachelor of Arts - Political Science, Geography

University of Ghana

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KELVIN ATO OSEI ANANE