KELVIN OWUSU-AMPONSAH
Greater Accra
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Technical Support Team
Teleperformance Ghana
Cantonments
02.2024 - 07.2025
- Enhanced customer satisfaction by promptly addressing technical issues.
- Researched and identified solutions to technical problems.
- Handled escalated customer complaints with professionalism and empathy, working diligently to find satisfactory resolutions while preserving client relationships.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries through email.
- Investigated and resolved customer inquiries and complaints quickly.
N.S.S Personnel
Ministry of Energy
11.2021 - 08.2022
- Preparing of memos and letters.
- Managed performance appraisal systems and policies.
Intern
Eddie Nikoi Accounting Consultancy
06.2019 - 08.2019
- Coordinated files, spreadsheets and reports for staff.
- Fulfilled customer orders to meet company targets.
- Entered data quickly and accurately for well-maintained accounting records.
- Filled accounting information clearly and orderly for ease of retrieval.
Education
Bachelor of Science - Administration (Banking and Finance)
University of Ghana
Legon01.2021
West African Senior Secondary Certificate - General Arts
Mfantsipim School
Cape Coast01.2017
Basic Education Certificate -
Falsyd Foundation School
01.2014
Skills
- Research
- Administrative support
- Team Player
- Performance management
- Communication skills
- Microsoft Office (Word, Excel and PowerPoint)
- Customer support management
- Product troubleshooting
- Product knowledge
- Analytical thinking
- Complaint resolution
- Technical support
- Problem-solving
- Excellent communication
Accomplishments
Achieved Result through effectively helping with Task.
Hobbies and Interests
- Reading
- Photography
- Watching Movies
Extracurricular Activities
Treasurer, Geographical Society, Mfantsipim School Public Relations Officer, Ghana United Nations Students and Youth Association (GUNSA), Mfantsipim School Ghana Boys Scout
Personal Information
- Date of Birth: 03/16/99
- Marital Status: Single
Languages
English
First Language
Timeline
Technical Support Team
Teleperformance Ghana
02.2024 - 07.2025
N.S.S Personnel
Ministry of Energy
11.2021 - 08.2022
Intern
Eddie Nikoi Accounting Consultancy
06.2019 - 08.2019
Bachelor of Science - Administration (Banking and Finance)
University of Ghana
West African Senior Secondary Certificate - General Arts
Mfantsipim School
Basic Education Certificate -
Falsyd Foundation School