KELVIN OWUSU
Accra,AA
Summary
Dynamic IT Specialist with a proven track record at JESTEVE LIBRARIES, excelling in technical issue resolution and IT documentation. Enhanced system performance through strategic upgrades and training, while fostering collaboration and operational efficiency. Skilled in application support and information security, driving continuous improvement in technology resources.
Overview
5
5
years of professional experience
Work History
IT Specialist
JESTEVE LIBRARIES
01.2022 - Current
- Diagnosed and resolved technical issues for library systems, ensuring minimal disruption to services.
- Managed software installations and upgrades, enhancing system performance and user experience.
- Provided training sessions for staff on new technologies and software applications, improving operational efficiency.
- Developed documentation for IT procedures and best practices, standardizing workflows across departments.
- Coordinated with vendors for hardware procurement and maintenance, optimizing technology resources within budget constraints.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
Inventory Coordinator
JEMDAH CATERING SERVICES
12.2023 - 08.2025
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Implemented organizational systems for efficient tracking of inventory across multiple locations.
- Assisted in maintaining compliance with safety and quality standards during inventory handling.
- Monitored stock movement and identified discrepancies to enhance accuracy in reporting.
- Utilized inventory management software to generate reports and analyze stock trends effectively.
- Contributed to continuous improvement initiatives by identifying opportunities for operational efficiency.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
Sales Manager's Assistant
DREAM BELL
03.2021 - 06.2022
- Assisted in developing sales strategies and promotional campaigns to enhance product visibility.
- Coordinated scheduling and logistics for sales meetings, ensuring effective communication among team members.
- Managed customer inquiries and provided timely support, contributing to improved client satisfaction.
- Conducted market research to identify trends and inform sales initiatives, enhancing competitive positioning.
- Conducted market research to identify trends and potential areas for expansion.
- Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Prepared detailed reports for senior management, highlighting sales performance and opportunities for improvement.
Education
High School Diploma -
LEKLEBE SENIOR HIGH SCHOOL
Volta, Ghana05-2023
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Technical issue analysis
- Application support
- IT risk management
- Application installations
- Technical documentation
- Virtualization technologies
Timeline
Inventory Coordinator
JEMDAH CATERING SERVICES
12.2023 - 08.2025
IT Specialist
JESTEVE LIBRARIES
01.2022 - Current
Sales Manager's Assistant
DREAM BELL
03.2021 - 06.2022
High School Diploma -
LEKLEBE SENIOR HIGH SCHOOL