KELVIN OHENE AMOAKO
Summary
Results-driven Network/Systems Support Engineer with expertise in IT infrastructure management, cybersecurity, and cloud computing. Adept at designing, configuring, and maintaining network systems to ensure seamless operations. Skilled in problem-solving, technical troubleshooting, and process optimization to enhance system efficiency and security. Passionate about leveraging technology to drive business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network/Systems Support Engineer
Fairgreen Limited
11.2023 - Current
- Designed and implemented IT solutions to optimize network performance and security
- Configured, installed, and maintained network hardware and software
- Troubleshot complex IT issues, minimizing system downtime
- Ensured compliance with IT security policies and legal regulations
- Led cross-functional collaboration to enhance IT infrastructure scalability
National Service (Network/Systems Assistant Engineer)
Fairgreen Limited
11.2022 - 09.2023
- Assisted in network troubleshooting and IT support operations
- Deployed LAN and Access Point installations to improve connectivity
- Managed IT content for the company’s social media and website
Internship (IT Technician)
Akuapem Rural Bank Mamfe
05.2020 - 06.2020
- Supported server and workstation configurations across multiple branches
- Assisted in troubleshooting hardware and software issues
- Contributed to IT team initiatives for network optimization
Education
BSc - Computer Science
Ghana Institute of Management And Public Administration (GIMPA)
Accra05.2022
Skills
- Networking
- LAN/WAN
- VLAN
- Routing
- Switching
- Network Security
- Firewall Configuration
- System/Network Documentation
- Windows Server
- Active Directory
- Linux Administration
- VMware
- Hyper-V
- Server and End-User Device Installation & Maintenance
- Python for Networking & Automation
- Zabbix Monitoring
- GDPR
- Ghana Data Protection Act
- Risk Assessment
- Data Privacy Management
Certification
- Extron Certified AV Associate
- VMware VOP - SE
- SE: Server, MidRange, and High-End Storage Curriculum (2024)
- Cisco Introduction to Cybersecurity (2024)
- Data Protection Supervisor Training & Certification (Ghana Data Act 2012)
Volunteer Experience
Tech Blogger, Dejays Blog, Authored articles on emerging technologies., Provided insights into industry advancements for an informed audience.
References
Available upon request.
Projects
Malta Embassy – CCTV Servicing & Installation: Designed and installed secure CCTV surveillance systems. GHIPS Data Center Containment: Assembled and configured a high-availability data center. VRA LAN & WAN Configuration: Deployed network devices for optimized connectivity. Ghana Bauxite Data Center Setup: Configured and maintained critical IT infrastructure. Opportunity International (OISL) VMware Infrastructure Upgrade: Planned, coordinated, and executed VMware infrastructure upgrade, including installation and configuration. UCC – Telepresence System Installation: Installed and configured remote communication solutions. Remote Network Monitoring Using Zabbix: Implemented Zabbix to track and optimize IT performance.
Languages
- English, Fluent
- Twi, Fluent
Personal Information
Hobbies: New Technology Research, Football, Writing Technology Blogs
Timeline
Network/Systems Support Engineer
Fairgreen Limited
11.2023 - Current
National Service (Network/Systems Assistant Engineer)
Fairgreen Limited
11.2022 - 09.2023
Internship (IT Technician)
Akuapem Rural Bank Mamfe
05.2020 - 06.2020
BSc - Computer Science
Ghana Institute of Management And Public Administration (GIMPA)
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<ul> <li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li> <li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li> <li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li> <li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li> <li>Provided technical support to personnel for various software and hardware issues.</li> <li>Configured and maintained network infrastructures supporting communication needs.</li> <li>Maintained inventory of all IT equipment and supplies in use by the organization.</li> <li>Trained end users on how to use new systems and technologies effectively.</li> <li>Provided technical support for users experiencing hardware or software issues.</li> <li>Managed IT systems to ensure optimal functionality for military operations.</li> </ul> at United States Army, Fort Cavazos<ul> <li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li> <li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li> <li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li> <li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li> <li>Provided technical support to personnel for various software and hardware issues.</li> <li>Configured and maintained network infrastructures supporting communication needs.</li> <li>Maintained inventory of all IT equipment and supplies in use by the organization.</li> <li>Trained end users on how to use new systems and technologies effectively.</li> <li>Provided technical support for users experiencing hardware or software issues.</li> <li>Managed IT systems to ensure optimal functionality for military operations.</li> </ul> at United States Army, Fort Cavazos