Kelvin Nutsugah
Accra,AA
Summary
At Linda Dor Restaurant, I excelled as Head Waiter, enhancing customer loyalty through exceptional service and adept complaint handling. My leadership in training staff on POS systems and supervising team dynamics significantly improved guest relations. Expert in menu presentation and dining area maintenance, I played a pivotal role in boosting revenue and maintaining high satisfaction levels. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
4
4
years of professional experience
Work History
Head Waiter
Linda Dor Restaurant
Eastern Region
01.2020 - 01.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Education
High School Diploma -
Asuom Senior High School
Koforidua, Ghana06.2020
Skills
- High-volume dining
- Menu Memorization
- Menu presentation
- Guest Relations Management
- Dining area maintenance
- Team Supervision
- Relationship Management
- Complaint Handling
- Customer Service Management
football
am a forward and am good with myfeet. I can outmaneuver defenders and score goals with ease. My speed and agility on the field are unmatched, making me a valuable asset to any team. I thrive under pressure and always rise to the occasion during crucial moments in a game. My passion for the sport drives me to constantly improve and push myself to be the best player I can be.
Timeline
Head Waiter
Linda Dor Restaurant
01.2020 - 01.2024
High School Diploma -
Asuom Senior High School