HELENA N-NADOMOR KOODIN
Accra,AA
Summary
Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.
Overview
6
6
years of professional experience
Work History
Customer Service /Travel Consultant
Dellics Travels
06.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Issuance of airline ticket.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Customer Service Representative
Wakanow Company Limited
01.2022 - 05.2023
- Flight booking
- Hotel Reservation
- Visa assistance
- Tour Packages
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teaching Assistant
Loyal Academy Basic School
09.2018 - 04.2019
- Supervised students and prepared collated teaching materials to help students better understand learning concepts
- Kept students safe both within the classroom and outside the classroom
- Distributed and collected tests and homework and prepared for grading
- Collaborated other teachers to devise and implement developmentally appropriate lessons aligning to the school's mission and assisted in other extra curriculum activities
- Established a positive relationships with students, parents and the administrators
- Participated in the Parent -Teacher meetings
- Participant of the 2019 Cabin crew training by the Ethiopian Aviation Academy in collaboration with the Ghana Civil Aviation Academy
- Practice as a teaching assistant at the Loyal Academy Basic School (September 2018-April 2019)
- Member of the EPC Mawuko Girls Senior High School (September 2015-May 2018)
Education
Diploma -
Ghana Civil Aviation Training Academy
05.2021
WASSCE -
EPC Mawuko Girls Senior High School
05.2018
Skills
- Active listener
- Training and Development
- Good cultural relationship
- Fluent speaker
- Strong communication skills
- Travel research
- Travel industry expertise
- Travel arrangements
- Exceptional customer service
- Advanced itinerary planning
Capacitybuilding
Member of the EPC Mawuko Girls Senior High School (09/01/15 - 05/31/18)
Leadershiproles
- Class representative of Travel and Tourism class of 2021, Ghana Civil Aviation Academy, 02/01/21, 05/31/21
- Secretary for the prayer team at the student level, EPC Mawuko Girls chaplaincy board, 09/01/17, 05/31/18
Affiliations
- INTERNATIONAL AIR TRANSPORT ASSOCIATION
Languages
English
Advanced (C1)
Software
Microsoft skills
Interests
Travels & Tourism
Hospitality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Customer Service /Travel Consultant
Dellics Travels
06.2023 - Current
Customer Service Representative
Wakanow Company Limited
01.2022 - 05.2023
Teaching Assistant
Loyal Academy Basic School
09.2018 - 04.2019
WASSCE -
EPC Mawuko Girls Senior High School
Diploma -
Ghana Civil Aviation Training Academy
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