KWAKU BOATENG
Accra
Summary
Dynamic Operations Manager with a proven track record at BONNE MADAR, enhancing operational efficiency and driving business growth through strategic marketing and effective communication. Excelled in staff management and IT systems oversight, significantly reducing miscommunications and optimizing stock levels. Skilled in negotiation and team leadership, consistently delivering high standards of customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Operations
BONNE MADAR
04.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Stock Management - I conduct regular stock taking and inventory checks. Oversee the ordering of a variety of products from different companies. Manage stock levels to ensure adequate supply and reduce overstocking. .
- Operations Management - I implement and uphold comprehensive operational policies and procedures, ensuring adherence to best practices. I continuously monitor and enhance operational efficiency, identifying and resolving unauthorized, unsafe, or ineffective practices to optimize performance and maintain a secure and productive environment.
- IT Management - I oversee and maintain CCTV surveillance systems. Ensure all IT systems and hardware are functioning correctly and troubleshoot and resolve IT-related issues.
- Logistics - I coordinate with suppliers and handle order deliveries. I drive to the warehouse for stock collection and delivery and I aid in loading and unload trucks as needed.
- Staff Management - I supervise and train staff members. Delegate tasks and responsibilities to team members. Conduct performance evaluations and provide feedback.
- Customer Service - I ensure high standards of customer service. Address customer complaints and resolve issues promptly and amicably.
- Marketing and Sales - I develop and execute strategic marketing initiatives to drive business growth. By analyzing sales data, I identify trends and opportunities to optimize our market approach. Additionally, I promote products and special offers to boost sales and enhance customer engagement.
Education
Bachelor of Arts - Political Science
UNIVERSITY OF CAPE COAST
Cape Coast, Ghana05.2021
MCITP ENTERPRISE ADMINISTRATION - IT
INTERCOM PROGRAMMING AND MANUFACTURING COMPANY
ACCRA - CIRCLE02.2013
High School Diploma -
WEST AFRICA EXAMINATION COUNCIL
Techiman, Ghana11.2012
No Degree - A+ CERTIFICATION COURSE
INTERCOM PROGRAMMING AND MANUFACTURING COMPANY
ACCRA- CIRCLE10.2011
Skills
- Decision-Making
- Effective Communication
- Negotiation and Persuasion Skills
- Customer Service
- Staff Management
- Team Leadership
- Multiple Tasking Abilities
- Time management
- Adaptability
Certification
- HARDWARE NETWORK ENGINEERING (HNE) Training - 2011
DIY Repairs and Maintenance, Fixing Gadgets, Problem-Solving for Mechanical and Electronic Devices
Sure, I enjoy engaging in DIY repairs and maintenance tasks as a hobby. Whether it's fixing gadgets or tackling mechanical and electronic devices, I find satisfaction in diagnosing issues and finding practical solutions. This hobby allows me to sharpen my problem-solving skills and learn hands-on techniques for troubleshooting and repair. It also fuels my curiosity about how things work and provides a creative outlet for practical problem-solving outside of my professional responsibilities.
Timeline
Manager of Operations
BONNE MADAR
04.2020 - Current
Bachelor of Arts - Political Science
UNIVERSITY OF CAPE COAST
MCITP ENTERPRISE ADMINISTRATION - IT
INTERCOM PROGRAMMING AND MANUFACTURING COMPANY
High School Diploma -
WEST AFRICA EXAMINATION COUNCIL
No Degree - A+ CERTIFICATION COURSE
INTERCOM PROGRAMMING AND MANUFACTURING COMPANY
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